Rep, Forensic Services in Lenexa, KS at Quest Diagnostics

Date Posted: 5/28/2022

Job Snapshot

  • Employee Type:
  • Location:
    10101 Renner Boulevard
    Lenexa, KS
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Rep Forensics Services - Lenexa, KS - Monday - Friday

Basic Purpose:

To provide client services and clerical support to the drug testing laboratory.  These duties include: handling incoming client inquiries and resolution; documentation retrieval and troubleshooting; collector certification statement preparation, delivery and retrieval; training and experience in performing and maintenance of chain of custody, and understanding proper remedial action in response to requests with adherence to forensic & regulatory guidelines; record and microfiche handling; billing; and other related functions.

Duties and Responsibilities:

Handle incoming client inquiries, evaluation of protocol and take appropriate course of action.

Adhere to all SOP protocols as defined and applicable.

Troubleshoot records/documentation problems, requisition alterations and inactive accounts.

Assist in record or specimen handling investigation.

Minimum Interface with clients as necessary in a professional and courteous manner; while resolving issues in a timely manner.

Process TIQs, quants, add test and retest requests.

Preparing, sending and retrieving collector certification statements.

Maintain confidentiality of reports, correspondence, etc.

Leverage cross-functional relationship to provide feedback to other testing departments on process improvements, efficiencies and policy adherence.

Actively participate in department meetings by providing constructive feedback.

Retrieving, faxing, organizing and storing documentation, as needed.

Work with department supervisor to achieve production objectives.

Assist in specimen processing, as needed.

Participate in training of new personnel when indicated.

Comply with all company policies, safety and regulatory requirements as defined and applicable.

Other duties as assigned by the department supervisor.

Maintain entry fields for Collection Services for rejection

Assist in gathering data for Litigation Packages 

Supervision Exercised: n/a


  • Education Preferred: High School diploma or equivalent

Work Experience:

  • Prior laboratory experience preferred

Physical and Mental:

  • Able to sit or stand for long periods
  • Work in a laboratory environment and adhere to safety requirements


  • Excellent communication skills both written and verbal.
  • Practical knowledge of computer systems.
  • Commitment to Customer Satisfaction