Supv Client Engagement req83383 in Lenexa, KS at Quest Diagnostics

Date Posted: 1/8/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    10101 Renner Road
    Lenexa, KS
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    1/8/2022
  • Job ID:
    req83383

Job Description

Supv Client Engagement - Lenexa, KS - Monday - Friday

Questions and Answers.  In Client Services you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, Client Service is something we take pride in – making sure that the people we serve feel valued and understood, while providing and gathering accurate information. Client Service is always critical and that’s why our team is both valued and recognized within the business as a key part of our brand. As part of a diverse and supported team, Client Services offers an outstanding career path with an industry leader.

Basic Purpose

  • This position supervises a client engagement team responsible for implementing strategic services and consulting on program design.
  • This team generates incremental revenue through driving participation rates and modality offerings.
  • The Supervisor will support, mentor, train and coach the Client Engagement Specialist and/or Representatives, who manage account set-up, program execution, problem resolution, and day to day relationship management.
  • This position will also be responsible for 1st level client escalations.

Duties and Responsibilities

  • Supervises multiple project teams including both internal and external resources in the design, development and delivery of client solutions.
  • Responsible for the supervision, monitoring, on-boarding, training, recognition and performance management of Client Engagement Specialists and/or Representatives to elevate our ability to deliver world-class solutions for clients. 
  • Works closely with colleagues in Field Sales, Technical Operations, Finance, Data Quality, and the Manager of National Accounts on overall program design, implementation, growth and strategy.
  • Oversees a team that develops project plan with timelines and deliverables and leads projects to successful completion, on-time and on-budget, from start to finish with little senior management guidance. 
  • Responsible for 1st level client escalations, root cause and corrective action plans.
  • Recommends improvements and alternative solutions to resolve problems and escalations.

Supervision Exercised:

  • Yes

Qualifications:

Education Preferred:     

  • Bachelor Degree in health related field preferred

Work Experience:           

  • Minimum 3 years of experience in managing mid to large engagements across marketing project lifecycles and service delivery lines in healthcare, ideally laboratory testing and related services
  • Minimum 3 years of engagement or account management experience in marketing, sales operations and / or customer relationship management
  • Minimum 1 year experience working in a supervisor and/or team lead capacity.
  • Health promotion or health education background helpful

Other:  

  • Working knowledge of Reporting and Analytics’ role in the Sales and Operations environment
  • Demonstrate success in fostering a positive and productive work environment, with ability to lead, build and motivate teams.
  • Strong customer service skills and experience
  • Excellent communication, negotiation and presentation skills
  • Self-starter and quick worker with good organizational and project management skills
  • Fully competent in MS Office programs