Rep, Client Service I in Pittsburgh, PA at Quest Diagnostics

Date Posted: 11/28/2022

Job Snapshot

  • Location:
    875 Greentree Road
    Pittsburgh, PA
  • Date Posted:
    11/28/2022
  • Function
    Operations
  • Job Family
    Client Services
  • Remote
    Remote
  • Position Type
    Regular Full-Time
  • Shift
    Day

Job Description

Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner.  

Training will be conducted on-site at the PGH business unit M-F 8:30a-5pm for 6-8 weeks. Additional in-house observation period is required up to 6 months. Schedules are assigned once initial training is completed and may include M-F, T-Sat., or Sun-Thurs. 

Shifts can start as early as 6:00am and as late as 12 noon- all are 8 hours.

The 12pm-8:30pm is considered 2nd shift and qualifies for a 10% shift differential.

  • Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously. 

  • Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately. 

  • Complete all required documentation associated with the handling of calls and maintain complete and accurate records.  

  • Report laboratory results to clients and patients using established protocols.  

  • Follow through in a timely manner to resolve all issues and concerns. 

  • Provide education and guidance to clients about lab processes.  

  • Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures. 

  • Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position. 

QUALIFICATIONS

Required Work Experience:  

One (1) year of customer service and/or related health care experience is required. 

Preferred Work Experience:  

Previous related health care experience preferred. 

Physical and Mental Requirements:  

  • Sitting for long periods of time. 

  • Repeating motions that may include the wrists, hands , and/or fingers. (Typing) 

Knowledge:  

  • Proper telephone etiquette to handle customer inquiries 

  • Basic knowledge of operating office equipment 

  • Understand the importance of Quality Service and how it is measured  

Skills: 

  • Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers 

  • Proficiency in basic computer skills (Word, Excel, Outlook) 

  • Ability to multi-task and work in a fast-paced environment 

  • Strong organizational skills 

  • Ability to analyze and solve problems. 

  • Good listening skills 

  • Ability to maintain professional and tactful manner in stressful situations 

  • Ability to deal with client information in a confidential manner 


EDUCATION
High School Diploma or Equivalent(Required)

LICENSECERTIFICATIONS