QA Associate- San Juan Capistrano, CA req57507 in San Juan Capistrano, CA at Quest Diagnostics

Date Posted: 2/7/2021

Job Snapshot

Job Description

QA Associate- San Juan Capistrano, California - Monday to Friday 8:00am - 4:30pm

Look for more than answers. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope. 

You will work for the world leader in the industry, with a career where you can
expand your skills and knowledge. You’ll have a role where you can act with
professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve. 

At Quest, we are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people.


This position is responsible for assisting the Director of Quality Assurance on the overall quality throughout the company paying particular attention to the affiliate offices, corporate stores and independent examiners.


  • Audit for lab and/or exam errors ensuring all errors are corrected and examiners are educated on any compliance differences. Including Matrix/Relia Quote.

  • Track all Case One insurance company errors by the tracers they provide.

  • Ensure appropriate entities receive the necessary tools and information needed to complete the examination process according to the requirements set forth by the Home Office.

  • Key in issues/concerns into the reporting system.

  • Compile, mail, and report on all postcards.

  • Redirect misrouted paperwork.

  • Grade and Report on the Examiner Test

  • Handle reporting of all needles sent in the kit Handling reporting of all IHP's Tracking, grade, report on EKG's Key in all Protective/Matrix/Standard/Safeco Issues.

  • Responds to the needs and requests of clients and Lab One management and staff in a professional and expedient manner.

  • Observes all compliance policies and safety policies and procedures as outlined in the Lab One Safety Manual or safety matters included in other special training.

  • Other duties as assigned

Examples of decisions that can be taken without conferring with supervisor:

  • Decision to correct all errors

  • Decision to speak with office in regards to errors by the office or by the examiner

Examples of decisions that can be taken only after conferring with supervisor:

  • Decision to change standard operating procedure

  • Decision to terminate a contract with an office

  • Decision to terminate a contract with an examiner


  • High school diploma or GED Minimum

Work Experience Preferred:

  • Six months laboratory or para-medical experience

Minimum Skills Required:

  • Excellent communication skills

  • Accurate and detail oriented

  • Ability to work in a team environment

  • Good organizational skills

  • Knowledge of Microsoft Office

  • Ability to work under minimal supervision

  • Ability to work on numerous projects at the same time

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate in person and on the telephone. The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment and other essential tasks. The employee is frequently required to sit, stand, walk, bend, stoop, crouch and reach with hands and arms. This position infrequently lifts, carries or otherwise moves and positions objects weighing up to 25 pounds. The noise level in the work environment is usually moderate.

Additional Information:

  • Duties and responsibilities, as required by business necessity may by added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

  • Scheduling and shift assignments and work location may be changed at any time, as required by business necessity.

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