Group Lead, Specimen Processing in Tampa, FL at Quest Diagnostics

Date Posted: 10/27/2022

Job Snapshot

  • Location:
    4225 East Fowler Avenue
    Tampa, FL
  • Date Posted:
  • Function
  • Job Family
    Specimen Processors
  • Remote
  • Position Type
    Regular Full-Time
  • Shift

Job Description

This position assists the department supervisors by performing combinations of the following activities: Schedule coordination, general supervision of all Specimen Technicians, providing input to supervisors for performance review and disciplinary action. The Group leader typically leads 8 - 12 employees, is involved in process and compliance audits and may be responsible for performing duties listed below.  Priority consideration given to internal candidates for this position.  
  • Demonstrates a proficiency and understanding of all job duties in Specimen Processing department 
  • Strong troubleshooting and problem resolution skills; ability to work effectively with the technical departments to resolve problems  and gain cooperation as needed 
  • Assists all SPT’s in proper test selection and problem resolution 
  • Answers and clarifies employee questions (including laboratory personnel) regarding processing 
  • Provides appropriate feedback to supervisor(s) when problems arise.  
  • Completes appropriate shift paperwork, setting up for production, and insuring that their staff  has cleaned up at the end of the shift 
  • Monitors supply inventory, ordering supplies as needed 
  • Repairs and maintains department equipment notifying appropriate personnel when repairs beyond the general scope are required 
  • Assists in or performing all training, cross training and department auditing functions as assigned by the supervisor(s) 
  • Perform all other job duties as assigned 
  • In addition to above, the group leader may assist the supervisor(s) in the following: 
  • Prioritizing work assignments 
  • Monitoring production and activity of all SPT’s in order to meet departmental deadlines 
  • Coaching for improved performance by providing appropriate feedback  and maintaining a positive work environment 
  • Ensures effective employee utilization through workforce planning to include staffing weekends and holidays 
  • Makes suggestions and recommendations to enhance workflow 
  • Helps manage department overtime 
  • Ensures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered to 

Required Work Experience:   Internal candidates minimum of one year in SPT III/related role  Preferred Work Experience:  

  • 3 years experience in a laboratory environment with Specimen Processing experience preferred.  
  • Medical background preferred which includes medical terminology applicable to a clinical laboratory 

Physical and Mental Requirements:  

  • Performs multiple tasks simultaneously and with interruptions, physical and mental stress 
  • Works in a biohazard environment and practices good safety habits  
  • Able to sit or stand for long periods 

Knowledge:   N/A Skills:  

  • PC skills including the ability to run reports & use to  manage workflow; real-time thru-put 
  • Maintains confidentiality at all times. Will have access to overall employee performance, may have knowledge of disciplinary actions up to, and including termination. 
  • Demonstrates leadership by example, exhibiting good attendance, good decision making, and keep the team on task 
  • Demonstrates strong interpersonal skills that foster a positive environment 
  • Demonstrates flexibility and adaptability 
  • Drives frequent employee interaction on the floor providing feedback, coaching, and guidance  
  • Demonstrates excellent communication skills and ability to answer questions with both  internal and external clients 
  • Adheres to Quest Diagnostics core values, safety, and compliance policies and procedures 
  • Works under pressure and assists department in maintaining productivity and quality goals 
  • Ability to diffuse tense situations and applies good judgment when making decisions and resolving problems 

High School Diploma or Equivalent