Billing Service Specialist in Oklahoma City, OK at Quest Diagnostics

Date Posted: 6/18/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    225 Northeast 97th Street
    Oklahoma City, OK
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    6/18/2022
  • Job ID:
    req96583

Job Description

Diagnostic Laboratory of Oklahoma- Oklahoma City, OK Monday-Friday 8am-5pm

Main Duties: Weekly client visits will be conducted as part of the job responsibilities. Accounts visits will be prioritized based on Missing Information/Bad Debt/ MLCP/ Pecos and OHCA enrollment/ABN status and geographic location. Responsible for communicating results of client education process on Missing Information and ABN improvements to the BU management teams. Coordinate with BU Sales Department any collaborative client visits that may be required. Provide training to new BU Sales Representatives during NEOP process. Manage and educate lab Operation and PSCs top-offenders on edit requirements for billing. Must have the ability to develop and sustain good customer relationships.

Required Knowledge: Strong PC and billing systems skills and working with spreadsheet applications and data bases. Strong planning and organization skills. Ability to work independently. Strong problem-solving skills. Excellent written and communication skills. Requires valid driver’s license and maintains an MVR that meets Quest Diagnostics guidelines, for travel.

Required Experience: Minimum High School diploma or equivalent. 1 year of clinical laboratory or customer service experience in a call center environment preferred.

Special Requirement: Must be able to work any client hours to provide the billing in-services.   

Quest Diagnostics Job Description

Look for more than answers. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope. 

You will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve. 

At Quest, we are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people. 

JOB SUMMARY:
 Manage and educate accounts that are considered billing top-offenders with Missing Information and valid - ABN rates. Recover account Missing Information for records in BIP >30 days old.

JOB RESPONSIBILITIES:
1. Monthly client visits will be conducted as part of the job responsibilities.
2. Accounts visits will be prioritized based on Missing Information/ABN status and geographic location
3. Billing Service Representative will be responsible for communicating results of client education process on Missing Information and ABN improvements to the BU management teams.
4. Coordinate with BU Sales Department any collaborative client visits that may be required.
5. Provide training to new BU Sales Representatives during NEOP process.
6. Manage and educate lab Operation and PSCs top-offenders on edit requirements for billing.

JOB REQUIREMENTS:
Education* Bachelors Degree Work Experience:* 2 - 4 years related experience Special Requirement:* Ability to develop and sustain good customer relations.* Strong planning and organization skills.* Ability to work independently.* Strong problem solving skills.* Excellent written and communication skills.* Requires valid drivers license for local travel.

Key Word Search: - training, missing information, reference materials.

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