Senior Program Manager

Job Description

This position will lead a variety of large projects or programs to apply Program Management principles and tools to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. This position will also be responsible for coaching others to learn and apply Program Management principles and tools to their daily work.  

In addition, this position may lead a team of project management specialists through a portfolio of medium projects while coaching others in the organization to learn and apply Program Management principles and tools to their daily work.  

This is a Near site position; preference will be given to someone residing close to one of our Major labs. 

Pay Range: $120,000 - $180,000/ year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

· Medical/Prescription Drugs

· Dental

· Vision

· Flexible Spending Accounts (FSAs)

· Supplemental Health Plans

· 401(k) Plan – Company match dollar-for-dollar up to 5%

· Employee Stock Purchase Plan (ESPP)

· Supplemental Life Insurance

· Dependent Life Insurance

· Short- and Long-Term Disability buy-up

· Blueprint for Wellness

· Emotional Well-Being Resources

· Educational Assistance

· Paid time off / Health Time

Responsibilities:

• Leads projects and working teams to effectively initiate, plan, execute, monitor, and close projects  
  • Leads projects 
    • Leads projects through issues, roadblocks, and problems 
    • Acts as a change agent to drive teams toward success 
    • Guides team members to perform through issues and constraints 
  • Owns projects 
    • Owns the timeline, budget, resource constraints, and deliverables/results 
    • Shifts between the "big picture" and the small-but-crucial details 
    • Is prepared to roll up their sleeves and work through detailed issues 
  • Manages projects 
    • Ensures all appropriate tools are completed and used effectively (e.g., charter, Gantt chart, status updates) 
  • Communicates 
    • Actively communicates with project sponsors and stakeholders 
    • Establishes regular points of communication 
    • Manages sponsor and stakeholders expectations 
  • Delivers the expected results 
    • Performs root cause analysis on project shortfalls and takes corrective action as necessary 
• Applies project management tools and techniques, as well as other Program Management principles and tools, toward a variety of large, and likely inter-related, projects 
• Establishes and leads programs comprised of multiple projects, including designing how information is rolled up and cascaded down, operating rhythms and mechanisms, and tracking against the integrated set of milestones and deliverables 
• Coaches other employees on the use of various tools, concepts and practices foundational to Program Management in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalability  
• Active effort toward obtaining a PMP certification administered by the Project Management Institute (PMI) required 
• Participates in Communities of Practice 
• Documents business processes 
• Completes required continued learning 

Qualifications:

Required Work Experience:  

Demonstrated experience leading large or complex projects with multiple workstreams from initiation to completion (7-10 years experience) 

Preferred Work Experience: 

Demonstrated experience in leading Quality and Regulatory affairs transformation projects including Digital Programs

Physical and Mental Requirements:  

• The normal performance of duties may require lifting and carrying objects 
• Frequent walking and/or standing.  

Knowledge:  

• Demonstrated experience facilitating discussions or workshops  
• Demonstrated ability to develop strong relationships with others 
• Demonstrated experience leading changes 
• Demonstrated ability to influence business leaders 
• Some experience with process management 
• Basic knowledge of VOC tools 
• General knowledge of Hoshin and breakthrough planning 

Skills:  

• Demonstrated data analysis skills 
• Problem solving skills 
• Effective written and verbal communication skills across multiple formats:  formal presentations, meetings, conference calls, e-mails, and memos   
• Skilled in Microsoft Word, Excel, PowerPoint, and Project 
• Interpersonal skills 
• Decision making skills 
• Planning and organization skills 
• Negotiation skills 
• Results-oriented  
• Creative 
• Persistent 
• Composed 
• Able to learn new concepts rapidly 
• Able to work independently with little supervision 

Education

• Bachelor’s Degree (Required)

Licenses and Certifications

• Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints) (Preferred)
• PMI Project Management Professional (PMP) (Preferred)

Work Requirements

• Travel Required up to 25%

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.