Implementation Specialist (Remote Opportunity)
This position is responsible for the development, implementation, and support of interfaces between Quest Diagnostic applications and customer applications or Quest Lab Systems to Quest Laboratory instruments.
Performs and facilitates research and testing, provide overall project leadership to ensure interfaces conform to the Quest HL7 standards.
- Responsible for multiple implementations or conversion projects.
- Participates in information gathering for interface requirements.
- Educates and directly interacts with stakeholders to help them understand the benefits and limitations of their specific EMR/LIS-Interface during implementation.
- Provides direct interaction with client and client’s vendor
- Designs and oversees interface implementation project plan.
- Responsible for providing project status updates.
- Will provide communications such as go-live notices, support documentation and operational checklists to our internal organization relative to any new or change to existing client interface.
- Implementation of communication scripts and protocols to include dialup, VPN and frame and web services.
- Provides 3rd tier support (as defined in the Support SOP) to EMR/LIS-Interface related problems.
- Provides post implementation support
- Responsible for escalating implementation and support issues to appropriate persons or groups for resolution.
- Coordinate user-group sessions with EMR/LIS-Interfaced clients and internal staff to provide a forum for exchange of ideas to improve the overall delivery of our services.
- Meets productivity requirements for this position
Education Preferred:
Bachelor of Science in Computer Science or related technical field
Work Experience:
- Required 2-5 years of experience in medical lab operations and IT functions, including direct involvement in clinical interface configuration/maintenance/support.
- Exposure to clinical healthcare environment.
- Experience implementing wide variety of 3rd party EMR/LIS systems including Epic/Cerner/eCW/NextGen/Meditech
Other:
- Ability to manage projects with little or no supervision
- Excellent written and verbal communications skills
- Strong problem solving, organizational, and analytical skills
- Ability to work under pressure, managing multiple priorities, and complete tasks on time within a fast paced environment
- Must be resourceful, self-motivated, and quick learner of highly technical systems
- General knowledge and understanding of operating systems, databases, application development tools, and data processing
- Must be proficient using Microsoft Office Suite of products, Microsoft Project a plus
- Functional understanding of HL7 standards is required
- Experience with XML and SQL is preferred
- Experience with SoapUI is highly preferred
- Experience with Web Services is highly preferred
- Experience with SFTP is preferred
- Familiarity with a commercial Integration Engine Product (i.e. Cloverleaf) a plus.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies.Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets
“I love working here because Quest has been my second family and second home. I've experienced a wholesome work environment, and good management.”
- Quest Employee
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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.
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