Director, Digital Quality & Analytics

Job Description

Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics (www.QuestDiagnostics.com) is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. We are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index. With 2025 revenues of $11.04 billion and over 2,250 patient locations across the United States, Quest Diagnostics serves half of the physicians and hospitals in the U.S. with their large variety of products and services.

The Director, Digital Quality & Analytics will report into the Sr. Director Governance & Quality Excellence and will drive the adoption of AI, advanced analytics, and data-driven decision making across the Quality and Regulatory Affairs function. This role will serve as a change champion, partnering cross functional stakeholders to transform how quality data is leveraged- from reactive to proactive, predictive insights. 

This leader will also play a critical role in executive and Board-level reporting, ensuring quality and regulatory performance is translated into clear, actionable insights that support enterprise risk management, compliance, and strategic decision making.

This is a hybrid role, and the selected candidate must be near-site to one of Quest Diagnostics hub locations. Preferred locations are Wood Dale, IL or Schaumburg, IL. Pay Range: $150,000-$220,000/year + 20% Annual Incentive Plan.

Benefits Information: 

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: 

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours 

• Best-in-class well-being programs 

• Annual, no-cost health assessment program Blueprint for Wellness® 

• healthyMINDS mental health program 

• Vacation and Health/Flex Time 

• 6 Holidays plus 1 "MyDay" off 

• FinFit financial coaching and services 

• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service 

• Employee stock purchase plan 

• Life and disability insurance, plus buy-up option 

• Flexible Spending Accounts 

• Annual incentive plans 

• Matching gifts program 

• Education assistance through MyQuest for Education 

• Career advancement opportunities 

• …and so much more! 

Responsibilities:

AI & Digital Enablement

• Lead the strategy and deployment of AI enable solutions across Quality & Regulatory processes
• Identify high value use cases to drive automation, risk detection, and efficiency
• Partner with IT, data, and business team to scale AI capabilities responsibility and compliantly
• Act as a AI champion, driving adoption through training, communication, and stakeholder engagement

Analytics Strategy & Transformation

• Define and execute a roadmap to transition from lagging indicators to leading predictive insights
• Build and standardize quality metrics, KPIs, and dashboards across the enterprise
• Enable advanced analytics to improve inspection readiness and compliance outcomes
• Drive master data harmonization and governance aligned with eQMS and enterprise data strategy

Governance & Executive Reporting

• Lead development of Board of Directors and Executive level reporting for Quality and Regulatory Affairs
• Translate complex quality data into clear, concise, and compelling narratives for senior leadership
• Enhance transparency to enterprise level regulatory and compliance risks
• Support governance forums with actionable insights and decision support

Qualifications:

Required Work Experience

• 8-12+ years of experience in Quality, Regulatory Affairs, Analytics, or Digital transformation

• Experience in life sciences, diagnostics, medical devices, or regulated environments

• Proven ability to lead enterprise level transformation initiatives

• Strong experience with data analytics, dashboards, and KPI development

• Demonstrated success in executive communication and Board level presentations.

• Experience with data visualization and analytics platforms (Power BI, Tableau, etc.)

• Experience translating complex data into actionable business insights

Preferred work experience

• Experience with AI/ML applications in regulated environments

• Familiarity with eQMS platforms and quality system processes

• Knowledge of regulatory frameworks (e.g. FDA, CAP, CLIA, ISO)

• Experience driving change management and adoption at scale

People Leader Responsibility:

• 0-4 direct reports

Education:

• Bachelor’s Degree (Required)

• Advanced Degree (Preferred)

Technical Training or Professional Licensing:

• ASQ CMQ/OE, CQA, or equivalent quality certification (Required)

• Certification in AI, analytics, data science, or business intelligence tools or equivalent (Required)

• Lean Six Sigma Black Belt (Preferred) 

• Regulatory or compliance certifications (Preferred)

• RAC, ISO 13485 lead auditor (Preferred)

• AI Governance Professional Certifications (Preferred)

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.