Analyst, Conn Ops II

Job Description

This position acts as the coordinator (Project Manager) for the implementation and service of the lifecycle for Quest Diagnostics connectivity products.  

Responsibilities:

• Coordinates interaction between Sales, Client, Vendors and Quest Diagnostics Client Systems Team. Service requests may involve installation, training, upgrade, relocation or removal of the connectivity products.  
• Leads the timely installation and service of Quest Diagnostics connectivity products in Client offices. 
• Manages backend configuration in multiple IT applications and LIS set up for client connectivity.  
  • Ensuring accurate and complete backend configuration prior to implementation. 
• Manages the timely installation, training, upgrade, relocation or removal of the products Coordination and implementation of:  
  • Preparation and performance of HL7, Data Feeds 
  • Phone, DSL Cable-modem communications and Cabling  
  • Preparation and performance of ASCII downloads 
  • Ensuring patient historical results are available to client where possible  
  • Working with Dispatchers and others to schedule installation events.  
• Serves as the Single Point of Contact with Client and Sales for status of installation and service 
• Follows up with clients to ensure satisfaction with implementation and training.  
• Communicates with Client, Sales Representatives, Vendors, Hardware Preparation Team, Service Coordinators, Installers, Bridge team members and Help Desk Analysts  
• Conducts a phone survey with the client to identify best Care 360/Connectivity product for the Client  
  • Ensuring accurate and paperwork for Installers  
• Performs post-installation survey to ensure quality.  

Qualifications:

Required Work Experience:  

Experience in leading teams in successful projects 

Preferred Work Experience:  

N/A

Physical and Mental Requirements:  

• Ability to sit or stand for long periods of time 
• Available for travel to client sites, including overnight and outside business hours, as required  

Knowledge:  

• Strong commitment to customer satisfaction through teamwork. 
• Experience with Web-based applications required  
• Experience with Care 360 application desired  
• Basic Networking knowledge 

Skills:  

• Effective verbal and written communications with technical and non-technical individuals Qualifications 
• Excellent interpersonal skills  
• Excellent administrative type time management, follow-up and organizational skills  
• Experience in troubleshooting technology-related issues 
• A combination of Information Technology, Customer Service and Project Management skills, or equivalent training A+ certification is desirable 
• In-Depth experience in troubleshooting, and problem management. 

Education

• Associates Degree 2 or 4 year college degree or equivalent experience (Preferred)

Work Requirements

• Travel Required

61605

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While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.