Sr. Billing Service Specialist

Job Description

Sr. Billing Service Specialist - Monday to Friday, 8:00 AM to 4:30 PM Pacific

Pay range: $59,000 - $106,200 / year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

•    Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours 
•    Best-in-class well-being programs
•    Annual, no-cost health assessment program Blueprint for Wellness®
•    healthyMINDS mental health program
•    Vacation and Health/Flex Time
•    6 Holidays plus 1 "MyDay" off
•    FinFit financial coaching and services
•    401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
•    Employee stock purchase plan
•    Life and disability insurance, plus buy-up option
•    Flexible Spending Accounts
•    Annual incentive plans
•    Matching gifts program
•    Education assistance through MyQuest for Education
•    Career advancement opportunities
•    and so much more!

Manage and educate external (Client Accounts- physicians, nurses, office managers, phlebotomists), as well as internal clients (PSC/IOP, Sales, Client Service) staff, in order to build relationships that positively impact our customer.   Responsible for the education and account management of customers, with efforts and emphasis to reduce bad debt, Medicare Limited Coverage Policy write-offs, missing information, and third party denials. 

Responsible for representing Quest Diagnostics to our clients in a professional manner; maintaining, improving and enhancing the client’s billing experience in order to ensure high quality and personal customer service. 

Responsibilities:

• Manage and educate BU top-opportunity External/Internal Clients on any area of concern. Billing Service Specialist will be responsible for trending and measuring and then communicating to the BU management and Action teams the top opportunities.  This should include areas such as Direct Patient Billing, Bill Transfers, Insurance Rejection Reports, Missing Information, Bad Debt and MLCP needs.  The results of the customer education process must also be measured and communicated. 
• Client visits will be conducted as part of the job responsibilities. Account visits will be prioritized based on bad debt, MLCP, missing information/ABN status, denials, may be based on geographic location, and or other billing or Business Unit need. 
• Coordinate with BU Sales Department any collaborative client visits that may be required. Act as liaison for customer problems as necessary and communicate those to the appropriate person or department. Act as customer’s contact for any billing related issues as assigned. 
• Provide training to new BU Sales Representatives, new PSC and IOP staff, etc during New Employee Orientation and any retraining as necessary. 
• Position is responsible for improvements to defined goals. 
• Must have the ability to develop and sustain good customer relationships.   
• Must have strong planning and organizational skills along with strong problem solving skills.  
• Excellent written and oral communication skills.  Must be able to work independently, as well as part of a goal oriented team. 
• Other duties as assigned, such as annual ICD, CPT changes, special projects, etc. 

Qualifications:

Required Work Experience:  

3 years related experience 

Preferred Work Experience: 

N/A

Physical and Mental Requirements:  

Ability to sit or stand for long periods of time. 

Knowledge:  

• Previous successful experience with customer problem resolution.   
• Strong PC and billing systems skills and working with spreadsheet applications and data bases 

Skills:  

• Requires valid driver’s license and maintains an MVR that meets Quest Diagnostics guidelines, for travel 
• Ability to develop and sustain good customer relations 
• Strong planning and organization skills 
• Ability to work independently 
• Strong problem solving skills 
• Excellent written and communication skills 

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.