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Manager, Continuous Improvement

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Category Laboratory Location Tucker, Georgia Job function Operations Job family Quality Assurance
Shift Day Employee type Regular Full-Time Work mode Hybrid

Job Description


  • This role is responsible for delivering results on assigned Lean Business Transformation priorities within a specific regional area by employing standard Lean methodologies.

  • Improve productivity and costs across operational business processes and sub-processes and drive increase in revenue.

  • Support and collaborate closely with frontline team members across Patient Services, Laboratories, Logistics, and other key functions.

Internal Tittle: Manager, Business Transformation

Work Schedule: 3 days onsite, 2 days work from home 




Responsibilities:
  • Lead low complexity Lean initiatives through all stages of problem solving, implementation, and sustainment. Maintain clear initiative documentation.

  • Independently deliver results for delegated problem-solving and operational excellence activities within larger lean initiatives, such as value stream process mapping, time studies, root cause analysis, data collection and analysis, standard work documentation, Kaizen pre-work, DMS Visual Boards and more. 

  • Apply standard Lean Six Sigma methodologies and Toolkit across all assigned work activities.

  • Be a subject matter expert in specific functional areas and segments of end-to-end value streams.

  • Ensure compliance with regulatory requirements as well as internal standards for safety, quality, and environmental sustainability. 




Qualifications:

Required WorkExperience: 

  • 5+ years of cross-functional roles including leadership experience directly applying Lean methodologies.

  • Proven knowledge & experience applying Lean methodologies in production/manufacturing or transactional office environments 

Preferred Work Experience: 

  • Lean expertise working in a mature Lean org: Toyota Production System, Danaher Business System, Shingijutsu Kaizen.

  • Experience working in a healthcare organization.


Physical and Mental Requirements: 

  • Ability to interact with office and frontline employees at local sites.

  • Ability to effectively perform work across multiple initiatives at the same time.

Skills: 

  • Ability to diagnose current business processes, then articulate an ideal target condition, using Lean coaching methods. 

  • Prior successful experience applying standard Lean tools.

  • Prioritize and self-manage assigned work across initiatives.

  • Exceptional communication skills.

Required Education: Bachelor Degree or equivalent relevant experience.

Preferred Education: Industrial/Manufacturing Engineering Degree

Preferred Technical Training or Professional Licensing: Lean Six-Sigma certification, Shingijutsu Kaizen or equivalent from Toyota, Danaher, GE

Competencies: Ability to solve business problems with minimal direction, prior laboratory or manufacturing experience, professional presentation skills, basic data analysis




61775

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

“I love working here because Quest has been my second family and second home. I've experienced a wholesome work environment, and good management.”

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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any any other legally protected status . Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.

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