Specialist, Implementation

Job Description

The Implementation Specialist leads the data management aspect of the end-to-end implementation of a highly visible Quest Diagnostics project, ensuring accurate, timely, and client-focused migration. This role partners with internal teams to validate information, coordinate setup, and deliver solutions in compliance with project guidelines and service level agreements. The Specialist supports the client migration team by maintaining high-quality documentation, and contributes to process improvement, performance monitoring, and risk mitigation efforts.

Responsibilities:

• Partner with internal stakeholders to gather required documentation and ensure completeness, accuracy, and timely submission of all implementation materials.
• Validate all incoming client information for accuracy and completeness, ensuring proper documentation and storage within the document management system.
• Maintain comprehensive and audit-ready documentation of all implementation activities, including client communications, system configurations, and issue resolution, in compliance with internal policies and regulatory standards.
• Conduct client contact for certain clients providing education of conversion-related changes and gathering required data within project timelines.
• Execute and support special projects and strategic initiatives as assigned, contributing to process improvements and operational efficiencies.
• Demonstrate strong organizational and time management skills, with the ability to manage multiple priorities independently while maintaining attention to detail and sound judgment.
• Ensure all assigned tasks are completed through to resolution with minimal supervision, while effectively collaborating within a team environment.
• Identify, assess, and escalate potential risks, and recommend appropriate mitigation.
• Perform additional duties and responsibilities as assigned by management.

Qualifications:

Required:

• Bachelor’s degree or equivalent experience preferred
• 1 to 3 years of technical experience.
• Strong verbal and written communication skills.
• Demonstrated problem analysis and problem-solving abilities.
• Strategic thinking with the ability to multi-task effectively.
• Detail-oriented with strong attention to accuracy.
• Exceptional organizational skills with the ability to prioritize assignments.
• Ability to produce results efficiently and under time constraints.
• Proficiency in multiple software applications, including Word, Excel, PowerPoint, and Outlook.
• Customer-focused mindset with a commitment to improving user experience and ensuring long-term client success.
• Ability to build trusted client relationships, understand business needs, and recommend best-fit solutions or improvements.

Work Environment:

• Work requires handling light and simple weight material and equipment. Visual activity requires the ability to tolerate prolonged periods of close computer screens.  Work requires speed, accuracy and adeptness to operate in system application.  Fast-paced work environment.  After hours, weekend and holiday work will occasionally be required as determined by the manager to support issues resolution.
• Travel required
• English required

Education:

• Bachelor’s degree or equivalent work experience (Required)

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