Director, Business Relationship Management

The Director, Business Relationship Management (BRM) is responsible for owning business and executive relationships, building trust and confidence through a consultative management approach by ensuring that project teams deliver on its strategic vhalue throughout the demand, planning and delivery phases of the customer journey. This position develops strategic business relationships to executives and senior management in providing strategic and tactical consulting support and guidance through technology projects, system conversions and change initiatives. Proactively educates and informs business partners, by sharing knowledge of technology opportunities and risks to build competitive advantages and improve efficiency and effectiveness of supported lines of business. This position will facilitate an environment that optimizes the use of technology resources and services to meet the needs of the business. Understands, communicates, and advocates for business goals and strategies to the technology organization. Proactively envisions the solution/end-state architecture in partnership with business partners. This position will be responsible for ensuring communication of decisions and relevant information to all levels of technology and business organizations regarding business line requests and projects. The role promotes innovative technological solutions and services in the domain to drive incremental value. Reporting to the Sr. Director, Business Relationship Management, this role will be a member of the technology department and will work collaboratively with cross-functional stakeholders at Quest to ensure tat the organization delivers on its services and commitments.

Pleaese note this is a hyrbrid opportunity (3 days on-site and 2 days work from home) based out of Tampa, Florida.  

• Develop and maintain a strong strategic relationship with executive and senior business leaders serving as a liaison between the business stakeholders and the technology organization.
• Act as a single point of contact and point of escalation for business executives and represent the technology process for delivering technology, services and consulting support.
• Work toward continuous improvement, innovation and enhanced operational efficiencies by staying abreast of industry trends and best practices.
• Understand the business areas strategic requirements, determine their technology requirements and help translate them into cost effective technology solutions.
• Provide significant leadership in the development and maintenance of the Business Systems Strategy and related technology strategy development efforts, which includes defining initiatives, developing business case, providing high level estimates and guiding initiatives through the pipeline planning process.
• Support executive management, including the corporate initiative planning; proactive leading edge thinking around various strategic technology areas for driving improvements within corporate systems and incorporate resulting opportunities into management proposals.
• Accountable for demonstrating the strategic value of the partnership with the business and executive stakeholders of his/her assigned customers (quantifying financial benefits whenever possible).
• Work in partnership with the business to ensure alignment on strategic, business objectives and excellent project execution.
• Work with peers, technology architecture, data services and technology operations team to leverage existing knowledge and solutions.
• Act as initial escalation contact for escalated issues arising from project teams.
• Manage risk associated with change impacting their area of responsibility.
• Make project related scope, cost, and schedule decisions in consultation, as appropriate, with project stakeholders and senior management staff. 
• Steer project team members to deliver on commitments and act as Business Advocate and liaison with IT.

Education:

• Bachelor's degree or equivalent experience needed

Required Work Experience: 

• Minimum of 10 years of related work experience required.
• Experience mapping business strategy to technology solutions
• Experience working in an agile environment
• Written and formal communications
• Customer relationship management
• Technical leadership experience across 1-2 teams
• Agile methodologies

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.