Supervisor Technical/Patient Services- Metairie, LA req28709 in Metairie, LA at Quest Diagnostics

Date Posted: 8/17/2019

Job Snapshot

Job Description

Supervisor Technical/Patient Services- Metairie, LA

 Monday - Friday 8:00am-5:00pm

Go the extra mile.  Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

In Patient Services you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, Patient Service roles are tremendously important – it is a patient-focused role where it is essential to remember that there is a life and person behind every test tube. Your skills are critical, as is your ability to work with the patients. The role is varied and offers a developing career in Phlebotomy due to the scale and reach of Quest. You can grow and improve your skills in a fast-moving, supportive team environment. Most importantly, you can help us make a real difference.

JOB SUMMARY:

 Oversee multiple functions required to insure the successful delivery of the services provided by Branch Operations. This function includes and is not limited to; phlebotomy services, (including Mobile Phlebotomy, Patient Service Centers, In Office Phlebotomy), RRL's, Logistics, Client Services and Specimen Management in the assigned area. Alternately, may oversee phlebotomy services (including Patient Service Centers, In Office Phlebotomy and/or Mobile Phlebotomy) with responsibility for more than 5 offices and 25 or more employees. Responsible for the activities, training of all personnel, all daily operations of PSCs, IOPs and RRLs. Ensure maintenance of a safe, professional environment in all facilities supervised.



 JOB RESPONSIBILITIES:

  1. Responsible for daily operations of all assigned facilities, PSCs, mobile and in-office phlebotomy.
  2. May have responsibility for Logistics, RRL’s or Client Service functions.
  3. Oversee safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc)
  4. Implement SOPs for phlebotomy and logistics services in accordance with Quest Diagnostics guidelines.
  5. Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director’s offices.
  6. Ensures all Laboratory testing QA/QC documentation is complete and reviewed as required.
  7. Perform site visits at all assigned PSC's/ IOP’s and mobile phlebotomy sites and document findings.  Perform QA audits. Site visits scheduled appropriately to provide adequate supervision.
  8. Ensure all employees meet requirements for driving on company business.
  9. Hold regularly scheduled meetings for dissemination of all information to staff.
  10. Track/enter time/attendance of employees.
  11. Prepare month-end reports.
  12. Investigates/resolves and responds to customer complaints appropriately and effectively.
  13. Prepares schedules with minimal overtime for employees and floaters. Maintains adequate coverage for all facilities.
  14. Oversees inventory process for supervised facilities.
  15. Responsible to ensure Quest improvement and/or standardization initiatives are implemented.
  16. Relocate/open/close PSC's, IOP’s and RRL’s.
  17. Participate in the interview, selection and hiring of new employees.
  18. Responsible for training, coaching, supervision and development of staff.
  19. Monitor on-going performance of employees; provide corrective action and counseling as required.  Perform mid year and annual performance appraisals.
  20. Assist in preparation of annual budget for areas of responsibility.  Maintain budget control throughout the year in areas of responsibility.
  21. Supervisor participates to assure fiscal responsibilities of the department are met.  This includes implementation of cost containment programs, management of overtime, and participation in standardization initiatives and needs assessment for capital expenditures.  
  22. Participate on process improvement teams, or other initiatives to meet management objectives.
  23. Organize and lead projects both within the work group and with cross-functional groups. May be required to give presentations and speak in groups.
  24. All other duties as assigned, within scope of the position.
  25. Demonstrate and live the Values of Quest Diagnostics.
  26. Oversees staff and activities of the department, distributes/assigns work; determines priorities; schedules non-routine procedures; performs personnel related functions (hiring, firing, discipline, training, etc.).
  27. Performs duties of technologist as necessitated by absence or peak workload.
  28. Completes special projects as requested, e.g., surveys, statistical reports, studies, research, etc.


JOB REQUIREMENTS:
  1. Must be flexible and available based on staffing requirements; weekends, holidays, on call and overtime.
  2. Demonstrates good organization, communication, and interpersonal skills; is able to manage concerns of patients and employees in a professional manner.   
  3. Capable of handling multiple priorities in a high volume setting.
  4. PC skills, MS Office applications.
  5. Must be able to make decisions based on established procedures and exercise consistent, independent, sound judgment. 

[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.  All duties and requirements are essential job functions.]


Education 
  1. Bachelor’s degree (BS MT) or equivalent.
  2. Certification in Medical Technology as MT or MLT.
  3. Qualifies as a General Supervisor under current CLIA Guidelines.

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