Sr. Technical Operations Specialist (REMOTE) - Chantilly, VA req37788 in Chantilly, VA at Quest Diagnostics

Date Posted: 12/30/2019

Job Snapshot

Job Description

Sr. Technical Ops Specialist -- Chantilly, Virginia

REMOTE position

Schedule:  Monday-Friday.  Rare weekend coverage may be needed based on project activities.

Look for more than answers.  Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

As a Lab Technician you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, Lab Technicians play an essential role in our success and in the services we provide. As a career, we offer a unique opportunity to develop your career with the #1 Diagnostic Lab in the US. We are tech driven, and we’re creating the lab of the future – an environment where you can deliver cutting edge diagnostics and help us drive new discoveries and breakthroughs.

Job Summary

The Sr. Technical Operations Specialist acting  under the leadership of the Sr. Technical Laboratory Manager is responsible for providing technical support for multiple aspects of test standardization across the Esoteric business units. Work with Esoteric Technical Sr. Managers and other Esoteric leaders to develop Test and platform standards.  Job duties include coordination of multiple project tasks simultaneously, and may also include serving as a primary point of contact over a specific activity.

Job Accountabilities
Supports multiple aspects of standardization of testing across the Esoteric Region including methodology and platform optimization
Supports definition of requirements and standards in platforms – Works with project/program owners to craft business & functional requirements and refine user acceptance testing plans
Supports development of training & competency materials
Occasionally works in the various Esoteric labs to support a common working knowledge of standard EBU tests and standard LIS and workflow processes
Participates in development of other tools relating to test, Instrument/Platform and Interface to LIS standardization and deployment
Ensures all required regulatory documentations and processes are met
Supports Instrument, software upgrades – supports assessment of impact to LIS and local operations
Supports equipment choice – supports assessment of impact to LIS and local operations
Builds capability for new testing processes – working with Esoteric Sr. Managers, National Laboratory Operations, and franchise teams
Audits laboratories for non-conformance to process standardization

Job Requirements- Knowledge, Skills and Experience:
Degree in Biological Science required
Minimum 5-7 years of experience in Clinical Laboratory environment. Extensive technical knowledge in desired technical discipline testing required.
Ability to multi-task
Possess excellent analytical skills
Ability to work independently or under minimal supervision
Must be self–starter
Ability to follow verbal or written instructions
Effective verbal and written communication
Comfortable with making independent decisions
Ability to exercise critical thinking and independent judgment in stressful environments
Ability to concentrate on tasks
Ability to adjust to quickly changing environment
Must be detail oriented
Must be flexible in schedule, both in days and hours
Required to sit for long periods of time for conference calls and travel
Possess strong computer skills (i.e. MS Word, Excel & Power Point)

Critical Know How and Skill – Selection Criteria
Clinical and technical expertise in Lab Operations, standard LIS functionality, instrument interface development, and workflow management
Experience with laboratory instrumentation and software (hands-on experience with laboratory automation and interface validation is a plus)
Experience with writing and editingSOPs
Experience with Process Improvement – QMS Bronze or Silver certification is a plus
Excellent oral and written communications skills with both technical and non-technical information
Excellent presentation skills
Methodical, detail oriented, efficient, organized, highly productive
Excellent organizational, time management, analytical, and problem solving skills
Ability to work under pressure, managing multiple priorities, and complete tasks on time within a fast paced environment.
Positive “Can Do” attitude in approaching challenges
Cross systems view ?
Ability to think strategically
Ability to effectively collaborate with fellow team members and laboratory managers and staff
Effective at handling crisis management and prioritization
25 to 50% travel

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