Manager, Information Technology

Job Description

Provide Technology leadership, support, and strategic direction for Clinical laboratory information systems, connectivity, and supporting platforms for Diagnostic Laboratory of Michigan (DLM).

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities:

• Lead technology execution and implementations for key clients ensuring seamless delivery of IT services

• Work with various development teams and product managers in the development and administration of the departmental budget and new enhancement requests 

• Works together with software developers, business stakeholders, and supporting resources to plan and execute projects 

• Foster strong client relationships and drive key technology solutions

• Act as primary liaison for strategic clients

• Manage escalations and monitor system performance with a proactive approach

• Delegates tasks, organizes, mentors and motivates a team of developers, specialists, and/or connectivity resources

• Fosters a culture of continuous improvement in all areas of technology and instills the principles of this culture

• Review of the product architectural design, requirements specifications, and test specifications

• Determine, support, and/or approve estimates for demand requests

• Technical assessment of the impact of any changes to product requirements 

• Provision of day-to-day technical guidance to other members of the project team

• Monitor the progress and risk related to the project schedule and work with teams to develop appropriate remedial action to be taken 

• Highlight, review and mitigate technical risks 

• Provide the project team with support and guidance on project specific processes, procedures, tools, and techniques 

• Contribute to the continued improvement of processes, communication, and functionality across multiple workstreams by looking for opportunities for improvement and implementing solutions 

• Resolution of technical issues in conjunction with team members 

• Identification of technology training requirements 

• Steward of process improvement initiatives

• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws

• Responsible for interviewing potential candidates, hiring, training, oversight of daily activities and performance appraisals of his/her employees

Qualifications:

Education:

• BS/BA degree in Computer Science/Information Systems or related field including MLT, MT 

Preferred Work Experience: 

• Demonstrate how you’ve leveraged Customer Experience processes to act as an advocate for customers 

• At least 5 years of experience working with Laboratory Information Systems or other related systems

• Experience in coaching, mentoring and/or training other team members

• Minimum 3 years of leadership experience

Knowledge:

• Customer Experience Management

• Laboratory operations workflow

• Design Thinking

• Business/Digital Analysis

• Agile 

• Healthcare, clinical lab, or related industry knowledge

Skills: 

• Change management 

• Strong analytical and critical thinking skills 

• Beyond the typical communications skills, an ability to tell a story is a must have “what does the data tell us?”

• Ability to build strong and trusted relationships 

• Collaborate with others for optimal results 

• Ability to work independently and drive for results 

• Business process mapping (BPM) skills beneficial 

Travel Required:   10-20%

Technical Training or Professional Licensing:

• Minimum of 3-5 years of analyst experience including at least 1-2 years of project management or direct management related activities
• Desirable: Experience working within the medical laboratory industry, hospitals, or healthcare clinic environment
• Desirable: Experience with Six Sigma and/or CMMi principles and processes
• Desirable: Prior supervisory experience

Preferred Technical Training or Licensing:

• Epic certification

71080

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.