Solutions Engineer (Remote Opportunity) in Mason, OH at Quest Diagnostics

Date Posted: 2/12/2021

Job Snapshot

  • Employee Type:
  • Location:
    4690 Parkway Drive
    Mason, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Solutions Engineer  - Remote Opportunity 

Look for more than answers.  Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

You will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, we are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people.

Basic Purpose:

This position is responsible for assisting with the design and deployment of customized Quanum Enterprise Content Solutions (ECS) business process automation solutions, achieving our customer’s unique process improvement objectives.  The Workflow Consultant participates in cross-functional teams, supporting several concurrent projects and provides second-tier support to the Quanum ECS support area.

Duties and Responsibilities:

  • Perform current state and future state operational analysis, which is used to assist in building the customer’s business processes, consistent with Quanum Enterprise Content Solutions (ECS) System functionality.
  • Design, develop, and deploy Quanum ECS business automation solutions to customers which include, but are not limited to the following:
  • Workflow maps using the Quanum workflow toolkit
  • Intelligent eForms using OpenText Liquid Office Form Designer
  • Business Process Management workflows using OpenText Liquid Office Suite
  • UNIX shell scripts
  • Prepare supporting documentation on the Quanum workflow features and functionality, Intelligent eForms, and the BPM solutions
  • Participate in internal process improvement and design initiatives


Education Preferred:     

Knowledge and skills at a level normally acquired through the completion of a Bachelor’s degree in Information Technology or Business or equivalent experience

Work Experience:           

  • 2+ years’ experience as a developer or QA engineer in the software industry
  • Healthcare experience or vendor experience focused on enterprise healthcare applications
  • Physical and Mental Requirements:       
  • Perform job duties with frequent interruptions or distractions
  • Adjust priorities quickly as circumstances dictate.
  • Ability to interact professionally with colleagues and/or customers for different purposes in different contexts.
  • Maintain composure under pressure
  • Performs a variety of duties, often changing from one task to another
  • Ability to comprehend and follow verbal or written instructions
  • Using effective verbal communication
  • Using effective written communication
  • Concentrate on tasks
  • Ability to making decisions
  • Examine/observe details


  • Ability to handle sensitive information and maintain high level of confidentiality
  • Superior listening and problem resolution skills
  • Ability to handle multiple priorities simultaneously
  • Ability to use Microsoft Office products – Visio, Word, Excel, PowerPoint
  • Self-directed, with considerable initiative
  • Ability to communicate orally or in written form effectively with co-workers, departments, preferably customers and vendors
  • Strong organizational and prioritization skills
  • Creative design skills for visualizing new workflow processes
  • Familiarity with SQL, Relational Databases, JavaScript and/or UNIX Shell
  • Ability and willingness to travel up to 10%
  • Employee must have the ability to operate an automobile; driver’s license and proper insurance are required.

Apply Today

Join us for competitive benefits and development opportunities in a progressive and supportive environment. Help us improve our service, and the experiences of our patients and colleagues. Work with us and together we can be better.

Your Quest career. Seek it out.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity or Citizenship. 

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