Senior Manager, Organizational Development & Change Management - Remote Opportunity in Secaucus, NJ at Quest Diagnostics

Date Posted: 2/22/2021

Job Snapshot

Job Description

Look for more than answers.  Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

You will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, we are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people.

Basic Purpose:

The Sr. Manager, Organizational Development (OD) & Change Management (CM), is responsible for developing, implementing and maintaining organizational change management (OCM) and organization development (OD) services and programs to enable Quest Diagnostics employees to strengthen their change agility and leverage high performance behaviors in order to achieve and sustain desired business results.  The OD & CM Solutions leader provides processes and tools that guide business leaders and team members to create a more resilient, effective and healthy organization. 

This position reports to the Sr. Director, Change Management & Organization Development, and is part of the Organizational Effectiveness Center of Excellence (OE COE) within the Human Resources function.

Job Responsibilities:

Lead the implementation, management and advocacy of the OCM tools and resources to strengthen the enterprise-wide change capability and agility of the Quest organization
Execute on the strategic plan to implement role-based OCM curricula
Maintain the OCM Community site on share point
Monitor and analyze usage; define more effective means of implementation as needed
Develop and facilitate OCM workshops and presentations
Lead and guide the OCM Community of Practice

Provide leadership, expertise and support as an OCM subject matter expert to OE Partners, OE Team members, HRBPs, Project Managers and business leaders by:
Engaging as a thought partner, advisor, or consultant as agreed upon by OE Partners, HRBPs and business leaders
Coaching and consulting to project teams on the appropriate use of CM tools and practices
Facilitating and guiding project teams on the appropriate application of CM tools and practices with their project timeline

Lead the design and development of OD practices, programs, and tools that ensure promotion of Quest Diagnostics values and behaviors that supports employees in achieving and sustaining business results and growth in the market. 
Lead and facilitate high performance culture activities, interventions, assessments, organization design teams, team effectiveness, learning & development experiences, and change management skill building.

Provide leadership, expertise and support as a subject matter expert to OE Partners, OE Team members, HRBPs, and business leaders on the OD & OCM content areas by:
Engaging as a thought partner, advisor, or consultant as agreed upon by OE Partners, HRBPs and business leaders.
Assisting with the assessment, design and implementation of team or organization design, redesign, and interventions/initiatives to increase organizational capability and support successful business outcomes
Providing a learning framework with supporting materials
Assisting with facilitation of training on application of processes and tools

Collaborate closely with other OE COE team members to establish an enterprise-wide Organization Effectiveness framework and strategy that guides business leaders and teams to:
Assess the context of the business market
Determine applicable measures of success
Use underlying values and behaviors to shape a high performance culture
Establish the appropriate strategy to address gaps and opportunities

Develop and track appropriate evaluation tools and metrics on the results and organizational impact of OD & OCM services and programs.

Write, improve, and revise practices, training materials, facilitator guides, and supporting documentation to deliver effective OD & OCM solutions.

Create, socialize and manage a consistent OD assessment portfolio used for self-awareness, engagement, team effectiveness, clarity and alignment of roles & responsibilities, and situational strategies or interventions based on the following factors:
Personality style measurement and preference
Proficiency in behaviors, skills, and competencies
Leadership capability
Conflict management
Team profiles
Organization profiles

Performs other related duties as assigned by management as required to support the COE/Function/Business
Supervisory Responsibilities:
This position does not have direct reports. 

Job Requirements:

Actively takes initiative / self-starter
Strong project management skills
Translates strategy to action and drives for results
Detail-oriented and consistency of follow through
Builds trusted partnerships across all levels
Demonstrates learning agility
Strong Microsoft Excel and PowerPoint skills are required – Share Point skills are a plus
Education Preferred:   
Bachelor’s Degree in organizational behavior, industrial psychology, HR management, or related field 
Master’s Degree (MBA, Masters in Organizational Development, or related field) preferred.
Trained in Organizational Change Management practices and principles (e.g., PROSCI, LaMarsh Global, John Kotter Model for Leading Change, etc.)
Proficiency in Organization Development theories, philosophies and methods.
Certified in Korn Ferry Leadership Architect™ Competency Model or equivalent preferred
Certified in a personality style profiles such as Meyers-Briggs, DiSC, Insights or equivalent preferred.
Trained in project management practices and principles
Demonstrated understanding and application of continuous improvement tools and practices

Work Experience:        
8-10 years of progressive organizational effectiveness experience in a COE or HR Business Partner role
5-7 years management experience serving in the lead role in an enterprise organization development and organizational change practice
5 years of experience creating OD and CM processes and approaches for organizations, business or teams 
Expert level proficiency in change management and project/program management approaches and tools; experience with agile project management methodology is a plus
Experience implementing effective organizational change programs within an enterprise with large scale initiatives executed across multiple business and functional units, ideally within a heavily matrixed environment; healthcare experience is a plus
Proficiency in Organization Development theories, philosophies and methods
Experience designing effective organization development solutions for an enterprise with large scale initiatives executed across multiple business and functional units, ideally within a healthcare service environment.
Proven track record of accurate diagnosis and results/impact for a large-sized company
Understands and uses technology enabled solutions to increase speed and effectiveness of organization development solutions, strong Microsoft Excel and PowerPoint skills; experience with share point a plus
Demonstrated ability to use business process excellence tools to continually improve programs based on changing environment, business requirements, stakeholder requirements, and feedback mechanisms
Expertise in coaching and providing feedback across all levels of leadership, including executive level

 [All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.]

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