Senior Implementation Specialist in Dallas, TX at Quest Diagnostics

Date Posted: 9/17/2020

Job Snapshot

Job Description

Look for more than answers. 

Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

As a Senior Implementation Specialist you will work for the world leader in the industry, with a career where you will have the opportunity to collaborate and affect change while expanding your leadership skills and technical knowledge. You can make a real impact in a market that is growing and developing.

This role requires frequent travel throughout the US and in Canada (when allowed again). Qualified candidates will need to have (or obtain) a valid US Passport and have a valid US driver’s license. Travel will be 50-75% of the time, with occasional weekend travel as needed.

When not traveling, this is a work-from-home / virtual / remote position.

Senior Implementation Specialist – the role:

The Senior Implementation Specialist is responsible for assisting customers in implementing, expanding, and upgrading the Quanum Enterprise Content Solutions (formerly known as ChartMaxx) system, including providing best-practice consultation to achieve customer’s business objectives while striving to meet documented measures of success and return on investment criteria.

Job responsibilities:

•         Performs current state and future state operational analysis, which is used to assist in building the customer’s business processes, consistent with Enterprise Content Solutions System functionality.

•         Assists the customer in designing, testing and implementing the Enterprise Content Solutions.

•         Assists customers with developing system test plans in preparation for go-live events.

•         Performs Operational Optimization Assessment for customer’s live on Enterprise Content Solutions.

•         Provides both on-site and remote go-live event support.

•         Provides subject matter expert escalation for Technical Support Team on questions regarding Enterprise Content Solutions functionality and business processes.

To qualify, the ideal candidate will have the following skills and experience:

•         Minimum of 5 years of experience implementing and/or administering related hospital information systems

•         Fluent in Microsoft Office applications, including Excel, Word, PowerPoint, Visio and Microsoft Project

•         Must be willing to travel 50-75%

•         Excellent oral and written communication

•         Ability to work with multiple customers simultaneously

•         Ability to provide one-on-one consultative customer training

•         Basic understanding of business process design principles, business process management tools and workflow automation design skills

•         Ability to do process and business analysis

•         Bachelor’s degree or equivalent

Apply Today

Join us for competitive benefits and development opportunities in a progressive and supportive environment. Help us improve our service, and the experiences of our patients and colleagues. Work with us and together we can be better.

Your Quest career. Seek it out.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity or Citizenship. 

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