VP & GM, Global Markets

The Vice President and General Manager will be responsible for managing the full P&L of the global
markets, leading a team of up to 600 individuals, depending on region, with a focus on driving above
market growth, operational excellence, improved profitability and continuing to drive high employee
engagement. This position will be responsible for managing, developing and leading the team and
organization supporting and driving all aspects of the Value Delivery operations within Global Markets.
Our Global Markets Team is in the United States, Mexico, Brazil, Canada and European Markets.

The ideal candidate will be an experienced general manager who can quickly understand the global
business, develop and drive execution of a strategies that balances the need for growth with the need to
improve profit. This leader will be comfortable making appropriate tradeoffs between cost/profit and
growth, working in close collaboration with the commercial and operations leaders of the company.

• Develop the strategic plan for the global markets business, including a value proposition that
  will support revenue growth and increased customer loyalty; emphasis should be on service
  portfolio prioritization and optimization, determining where to invest, based on customer
  feedback, to maximize the profitable growth of the business
• Develop and execute the strategic plan for the Global Markets business, including a value
  proposition that will support double digit revenue growth and OM growth.
• Drive increased customer loyalty; emphasis should be on service portfolio prioritization and
  optimization, determining where to invest, based on customer feedback, to maximize the
  profitable growth of the business.
• Provide leadership and drive business development across the globe by leading Managing
  Directors of Central America & Mexico; Caribbean & Latin America; UK and EMEA; & Asia Pacific.
• Ensures leadership of the full-service, 525 employee Mexico business including the laboratory,
  patient service centers, commercial, and other supporting functions to drive revenue growth
  and OM expansion.
• Build C-suite relationship with leading labs around the World. Enable success of Global
  Diagnostics Network (GDN).
• Evaluate and Drive new Business Development and M&A/Partnership opportunities in the lab industry.
• Provide commercial leadership for global Blueprint Genetics team and drive double digit revenue growth and OM expansion.
• Drive a high performing team culture where the Quest purpose is at the forefront of all activities. Establish and communicate a clear vision for the global market business to customers, external partners, and employees, enhancing the company’s credibility. Foster an environment which stimulates open communication, creativity and imagination, and engenders a team spirit in solving problems and identifying and capturing new business opportunities.
• Empower employees with the authority, accountability, information, development and resources to achieve their full potential. Instill a culture of collaboration, accountability, execution and professional development within the team.
• Work closely with key functional leaders on critical business issues such as competitive positioning and competitive strategy; sales effectiveness; new business development; turnaround time; test menu; and other initiatives to drive increased revenue growth.
• Increase operational effectiveness, discipline, productivity and bottom-line results, by implementing best-in-class processes and metrics while at the same time driving a culture of strong medical quality and service.
• Analyze operating results and their principal components relative to established objectives. Ensure the soundness of the business’ financial structure; take appropriate steps for corrective action as required; and communicate these steps and results to the executive team, as appropriate.
• Ensure that the Global Markets is a customer-centric organization that is responsive to external issues as well as to internal staff needs.
• Assess current talent and ensure that there is a highly committed and capable management team and business development team in place, coaching and mentoring incumbents and/or bringing in additional talent as needed.
• Create a culture of engagement and inclusion within the global markets

• 10+ years previous clinical laboratory experience
• 10+ years people leadership experience
• Experience managing a full P&L of at least $500 million in the healthcare services or medical technology segments of healthcare.
• Experience in developing and executing sophisticated sales and marketing strategies, taking advantage of new market opportunities while being mindful of the actions of competitors.
• Experience overseeing operational improvements that drive increased profitability, greater operational effectiveness, and efficiency, with a focus on continuous improvement.
• Experience building strong relationships with strategic customers.
• Ability to build relationships and collaborate effectively across the organization to drive growth, partnership, and engagement from the front line to the C-suite
• Travel Required: Up to 50%, domestic and international travel
• BA/BS in Sciences required; MBA preferred
• Languages Required - English; languages preferred - Spanish, Portuguese
• Ability to identify, recruit and retain top-notch talent that will drive the success of the business, creating advancement opportunities and deepening a strong talent development culture that produces outstanding talent needed to sustain a growing enterprise.
• Ability to build relationships and collaborate effectively across the organization to drive growth, partnership, and engagement from the front line to the C-suite

Competencies

• Strategic Thinking: Demonstrated ability to quickly gain an understanding of major industry trends and developments that affect the business, assessing the strengths and weaknesses of the business in the context of its current markets, adjacent market spaces, and the competitive landscape. The ideal candidate will identify opportunities and threats in the market using appropriate conceptual tools, and will find opportunities for strategic leverage, resulting in a strategy that lays the foundation for profitable growth.
• Driving Results: A leader that consistently delivers financial and operational performance in an environment characterized by consolidation and increasing competition by: managing the business to achieve or exceed the plan, communicating the goals of the operating plan broadly key leaders, and making the difficult decisions quickly to ensure fulfillment of operational and financial goals and commitments.
• Customer focused: A leader that is focused on meeting the needs of their customer as well as an ability to develop relationships at the C-suite level
• Financial Acumen: An executive focused on achieving financial results who understands cash flow metrics and ROI. Demonstrated ability to understand how to leverage the components of the P&L to drive value in the business.
• Team leadership: Evidence of the ability to create and inspire high-performance teams is sought in the ideal candidate, as seen in a history of removing barriers, providing resources and using a variety of techniques to facilitate the subordination of individual needs in order to achieve a common goal. An executive who creates empowered leaders who can execute efficiently throughout the region. Fosters an environment of inclusion and diversity
• Integrative thinking: A leader that embraces complexity, tolerates uncertainty and manages tension in searching for a creative solution to problems. In doing so, he/she encourages leaders and their teams to consider various ideas or options to solving a complex proble

Other Personal Characteristics

• Leader with global mindset
• Able to effect change in an organization without disrupting the business.
• Executive influence and presence. A track record as a mature, seasoned leader with excellent judgment; open to feedback as well as the opinions and ideas of others
• Experience from having “been around the block” regarding transformation and turnaround situations.
• Outstanding communication and persuasion skills; excellent verbal skills, including public speaking, meeting facilitation and presentations.
• Ability to successfully and effectively represent Quest in diverse forums and maintain broad organizational relationships.
• Unquestionable personal and professional character and integrityOpen to feedback as well as the opinions and ideas of others.
• Clear commitment to the Quest purpose, strategy, and culture.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets