Sr Director, Customer Marketing - BioPharma Services
The Senior Director, Customer Marketing will develop and articulate an insights-driven marketing strategy for the BioPharma Services portfolio to drive business growth. S/He will oversee development of specific short and long-term Marketing Plans that align with business growth based upon market insights derived from market research, competitive analysis and ongoing market trends within the US
- Oversee development of marketing strategy for services, solutions and targeted customer channels within our BioPharma Services business
- Identify, track and communicate critical trends for Quest across markets, industries and competitors
- Serve on Customer Leadership Team, contributing to the broader strategic decisions about commercial business
- Generate customer insights into demand barriers, call points and trends to support customer interactions and drive business priorities
- Liaise with other functional leaders to guide a unified approach to the customer that meets market demands
- Drive alignment between national/ business priorities (e.g. program models, key messages, templates) and regional/local needs
- Manage marketing spend on programs and use spend effectiveness measurement to improve programs and resource allocation
- Ensure tight coordination with commercial, Clinical Solutions and other business teams
- Create portfolio selling strategy and related materials, based on customer need (Key connection point: Product Marketing)
- 7+ years healthcare industry experience preferred; Minimum 12+ years success in a marketing role;
- Experience leading high performing teams and building strong team cultures
- Up to 50% business travel required
- Ability to lead diverse, cross functional teams and in a matrix environment
- Ability to serve on Executive Leadership Team of business line (e.g. customer segment, region, etc.)
- Excellent project leadership skills to hold team members accountable for delivery on goals and expectations
- Superior communication skills including ability to deliver formal business presentations to executive leadership
- Superior strategic thinking and analytical skills to synthesize market/customer insights to identify business opportunities and paths to overcome business challenges
- Strong capabilities in leading others to analyze data and demonstrate quantifiable opportunities or results
Competencies
- Creativity; Decision Quality; Dealing with Ambiguity; Perspective; Strategic Agility
- Priority Setting; Planning; Directing Others; Delegation
- Command; Managerial Courage; Conflict Management; Confronting Direct Reports; Hiring and Staffing
- Perseverance; Action-Oriented; Drive for Results
- Presentation Skills; Comfort around higher management; Political Savvy
- Customer Focus; Motivating Others; Negotiating; Composure; Dealing with Paradox; Building Effective Teams
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
“I love working here because Quest has been my second family and second home. I've experienced a wholesome work environment, and good management.”
- Quest Employee
- Pathologist, Sr Staff - AMP Clermont, Florida 06/13/2025
- Phlebotomist II St Louis, Missouri 06/13/2025
- Phlebotomist I Port Orange, Florida 06/13/2025
No jobs have been viewed recently.
No jobs have been saved.
-
Culture Our people contribute to fostering an inspiring and supportive workplace where we empower better health for our customers every day. Through our 11 Employee Business Networks (EBNs) employees can grow, connect, and contribute with professional development, mentorship, EBN program offerings, and community engagement. Each of our Quest Employee Business Networks is open to all employees. -
Benefits We strive to ensure our people live a healthier lifestyle by offering programs and solutions that help you take care of yourself and those you love. Find out how our benefits give you everything you need to live your best life.
-
Corporate Social Responsibility Report We're committed to promoting a healthier world, creating an inspiring workplace, and building value for all stakeholders. Discover how we're making this happen in our annual reports.
-
Job Seeker Resources | Quest Diagnostics No matter where you are in your journey with us, you're probably curious about our hiring process. With that in mind, check out some of the most frequently asked questions we get from candidates below.
-
Upcoming events | Quest Diagnostics Our events are the perfect way to meet us and discover more about what it means to choose a career with Quest. Here’s the place to keep your calendar up-to-date with all the details of our upcoming virtual and in-person events.
-
Innovations and Insights | Quest Diagnostics We’re a customer-first organization dedicated to creating a healthier world. We offer an environment that encourages curiosity. Ready to collaborate with us? Explore the areas below or search all open jobs to discover your next meaningful and challenging role.
-
Students & early career | Quest Diagnostics Whether you are transitioning from high school, college or to civilian life after serving in the military, we have programs that can help you reach your goals - and share in the incredible work we do. At the same time, you’ll be able to enjoy the satisfaction that comes with joining a network of 50,000 brilliant minds united by a shared passion to build a healthier future.
Why get job alerts?
To stay in touch with us, we encourage you to sign up for our job alerts.
Once registered, we’ll match you with current and future career opportunities. You’ll also receive updates about Quest news, events, and other exciting opportunities.
Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any any other legally protected status . Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.
Quest Diagnostics is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete the accommodation request form.