ServiceNow Solution Architect

Job Description

The ServiceNow Solution Architect  is a leadership role focused on designing and implementing ServiceNow solutions to meet organizational needs. They are responsible for the overall architecture, design, and integration of the ServiceNow platform, ensuring it aligns with strategic business goals and technical standards. This involves analyzing business processes, developing technical solutions, and guiding the implementation and integration of ServiceNow with other systems.

Pay Range: $155,000 - $165,000 / year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities:

• Experienced ServiceNow Architect with proven capability and experience to support building ServiceNow Capability.
• Design accountability for Organization’s ServiceNow strategic platform
• Lead the ServiceNow design and enhancement activities across Enterprise ServiceNow program of work, ensuring the technical integrity of any ServiceNow projects
• Assures technical integrity of proposed solutions by ensuring that co-ordination, Organization’s governance and change control are applied to technical specifications and to the technical infrastructure. Advises on the impact of design options to related programs and on the process for assessing such impact.
• Co-ordinates design and development activity within a program, acting as custodian of plans and policy for the platform.
• Stays current on ServiceNow products, architecture and applicable integrated technologies
• Responsible for supporting, developing, configuring, testing, implementing, and maintaining the ServiceNow platform. The role will work closely with the business, 3rd party development partner and IT teams.

Qualifications:

Required Work Experience: 

• 7+ years of experience in the ServiceNow platform support 
• 5+ years of experience liaising with stakeholders 
• 5+ years of leading a team of developers
• Significant role in implementation and support of ServiceNow including but not limited to ITSM, ITOM, Asset Management, BCM, Field Service Mgmt modules.
• ServiceNow platform certification(s)

Physical and Mental Requirements: 

• Ability to multi-task
• Analytical skills
• Ability to follow verbal or written instructions
• Think analytically
• Effective oral and written communication skills 
• Handling stress & emotions
• Concentrating on tasks
• Making decisions
• Adjusting to change
• Examining/observing details
• Sitting for long periods at a time

Knowledge: 

• ServiceNow best practices
• ITSM, ITOM, BCM, Asset & FSM Modules
• Agile

Skills: 

• Leadership
• Design standards

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.