Senior QMS Program Manager

This position will work with Clinical Franchise to lead a variety of large projects or programs  to launch new tests for Quest Diagnostics.   This position will need to collaborate under a highly matrixed setting with  the Quest enterprise including IT, franchise, database, billing, etc.

• Leads projects and working teams to effectively initiate, plan, execute, monitor, and close projects  
• Leads projects 
• Leads projects through issues, roadblocks, and problems 
• Acts as a change agent to drive teams toward success 
• Guides team members to perform through issues and constraints 
• Owns projects 
• Owns the timeline, budget, resource constraints, and deliverables/results 
• Shifts between the big picture and the small-but-crucial details 
• Is prepared to roll up their sleeves and work through detailed issues 
• Manages projects 
• Ensures all appropriate tools are completed and used effectively (e.g., charter, Gantt chart, status updates) 
• Communicates 
• Actively communicates with project sponsors and stakeholders 
• Establishes regular points of communication 
• Manages sponsor and stakeholders expectations 
• Delivers the expected results 
• Performs root cause analysis on project shortfalls and takes corrective action as necessary 
• Applies project management tools and techniques, as well as other QMS principles and tools, toward a variety of large, and likely inter-related, projects 
• Establishes and leads programs comprised of multiple projects, including designing how information is rolled up and cascaded down, operating rhythms and mechanisms, and tracking against the integrated set of milestones and deliverables 
• Coaches other employees on the use of various tools, concepts and practices foundational to QMS in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalability  
• Participates in Communities of Practice 
• Leads training classes 
• Documents business processes 
• Completes required continued learning 

Required Work Experience:  

10 years of experience as a project manager

Preferred Work Experience:  

• Experience with leading test launches for Quest Diagnostics.
• Experience working with projects involving complex IT and/or bioinformatic solutions.
• Experience in clinical laboratory operations a plus.
• Experience in research and development a plus.
• Experience as a Six Sigma Black Belt a plus.

Knowledge:  

• Demonstrated experience leading projects from initiation to completion (10 years) 
• Demonstrated experience facilitating discussions and leading meetings  
• Demonstrated ability to develop strong relationships with others 
• Demonstrated experience leading changes 
• Demonstrated ability to influence business leaders 
• Demonstrated data analysis skills 
• Some experience in continuous improvement 
• Some experience with process management 
• Some experience with agile development methodologies

Skills: 

• Skilled in managing resources and financials in Clarity
• Problem solving skills 
• Effective written and verbal communication skills across multiple formats:  formal presentations, meetings, conference calls, e-mails, and memos   
• Ability to handle multiple projects simultaneously 
• Skilled in Microsoft Word, Excel, PowerPoint, and Project 
• Interpersonal skills 
• Decision making skills 
• Planning and organization skills 
• Negotiation skills 
• Results-oriented  
• Creative 
• Persistent 
• Composed 
• Able to learn new concepts rapidly 
• Able to work independently with little supervision 

EDUCATION
Bachelor’s Degree (Required)

LICENSECERTIFICATIONS
PMP Certification by PMI (highly preferred)

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets