Senior Program Manager

This position will lead a variety of large projects or programs to apply transformation principles and tools to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. This position will also be responsible for coaching others to learn and apply transformation principles and tools to their daily work.  

In addition, this position may lead a team of transformation project management specialists through a portfolio of medium projects while coaching others in the organization to learn and apply transformation principles and tools to their daily work.  

*Please note this position will be hybrid.  The position can be based in one of the following locations; Secaucus NJ, Lenexa KS, Dallas TX, Tampa FL, Dallas TX, Schaumburg IL

Pay Range: $110 - $140 / year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

• Leads projects and working teams to effectively initiate, plan, execute, monitor, and close projects  

Leads projects 

• Leads projects through issues, roadblocks, and problems 
• Acts as a change agent to drive teams toward success 
• Guides team members to perform through issues and constraints 

Owns projects 

• Owns the timeline, budget, resource constraints, and deliverables/results 
• Shifts between the big picture and the small-but-crucial details 
• Is prepared to roll up their sleeves and work through detailed issues 

Manages projects 

• Ensures all appropriate tools are completed and used effectively (e.g., charter, Gantt chart, status updates) 

Communicates 

• Actively communicates with project sponsors and stakeholders 
• Establishes regular points of communication 
• Manages sponsor and stakeholders expectations 

Delivers the expected results 

• Performs root cause analysis on project shortfalls and takes corrective action as necessary 
• Applies project management tools and techniques, as well as other transformation principles and tools, toward a variety of large, and likely inter-related, projects 
• Establishes and leads programs comprised of multiple projects, including designing how information is rolled up and cascaded down, operating rhythms and mechanisms, and tracking against the integrated set of milestones and deliverables 
• Coaches other employees on the use of various tools, concepts and practices foundational to transformation in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalability  
• Active effort toward obtaining a PMP certification administered by the Project Management Institute (PMI) required 
• Participates in Communities of Practice 
• Leads training classes 
• Documents business processes 
• Completes required continued learning 

Education Required: Bachelor's degree or equivalent work experience

Knowledge:  

• Demonstrated experience leading large or complex projects with multiple workstreams from initiation to completion (7-10 years experience) 
• Demonstrated experience facilitating discussions or workshops  
• Demonstrated ability to develop strong relationships with others 
• Demonstrated experience leading changes 
• Demonstrated ability to influence business leaders 
• Some experience with process management 
• Basic knowledge of VOC tools 
• General knowledge of Hoshin and breakthrough planning 

Skills:  

• Demonstrated data analysis skills 
• Problem solving skills 
• Effective written and verbal communication skills across multiple formats:  formal presentations, meetings, conference calls, e-mails, and memos   
• Skilled in Microsoft Word, Excel, PowerPoint, and Project 
• Interpersonal skills 
• Decision making skills 
• Planning and organization skills 
• Negotiation skills 
• Results-oriented  
• Creative 
• Persistent 
• Composed 
• Able to learn new concepts rapidly 
• Able to work independently with little supervision 

License/Certifications:
Formal training in project management or continuous improvement methodologies is preferred (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints)
PMI Project Management Professional (PMP)(Required)

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.