Senior Manager, Business Transformation

Job Description

Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics (www.QuestDiagnostics.com) is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. We are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index. With 2025 revenues of $11.04 billion and over 2,250 patient locations across the United States, Quest Diagnostics serves half of the physicians and hospitals in the U.S. with their large variety of products and services.

The Senior Manager, Business Transformation Operations – National will be responsible for leading Lean transformation by developing and deploying Lean Business System standards and methods across the organization while improving operational performance.The successful candidate will drive operational process rigor and performance in Labs, Logistics, and Patient Service Centers across all regions, while working closely with cross-functional teams to develop actionable roadmaps to increase efficiency across operational business processes and sub-processes.

The ideal candidate will have experience working in operations from various industries while applying lean manufacturing and change-management methods to transform the organization as an engaging continuous improvement culture.

This position will be (hybrid) based near a major Quest Lab: Clifton NJ, Lenexa KS, Wood Dale IL, Irving TX, Marlborough MA 

Pay Range: $125,000 - $155,000/year + 15% Annual Incentive Plan

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information: 

• We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: 

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours 

• Best-in-class well-being programs 

• Annual, no-cost health assessment program Blueprint for Wellness® 

• healthyMINDS mental health program 

• Vacation and Health/Flex Time 

• 6 Holidays plus 1 "MyDay" off 

• FinFit financial coaching and services 

• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service 

• Employee stock purchase plan 

• Life and disability insurance, plus buy-up option 

• Flexible Spending Accounts 

• Annual incentive plans 

• Matching gifts program 

• Education assistance through MyQuest for Education 

• Career advancement opportunities 

• …and so much more! 

Responsibilities:

• Lead development and implementation of a ‘Lean Business System’ including Lean Tools that are TPS-based.

• Lead national implementation of Model DMS systems, Lean Model Cells, and 5S Organization.

• Build a Lean Toolbox for enterprise-wide use across all regions and functions.

• Lead teams in problem solving (PSP, A3, PDCA, 8-D) to develop a culture of continuous improvement. 

• Engage with senior leadership and teams to adopt Lean standards while leading process improvements with actionable roadmaps to improve productivity and margin expansion.

• Leads Kaizen events and a portfolios of complex projects through prework, implementation, and sustainment.

• Drive Lean cultural transformation by promoting problem solving and empowering employee ownership of their roles in continuous improvement.

• Lead cross-functional teams in Customer Order-to-Cash VSM activities to improve business value applying the Lean toolkit of standard work; visual management; DMS; 5S; SMED; kanban; mistake proofing; TPM; etc.

• Provide and facilitate effective professional level training on Lean Methodology concepts using Adult learning principles.

• Facilitates teams to generate creative low-cost solutions using Lean tools: 7-Ways, Process-at-a-Glance, etc.

• Ensure compliance with regulatory requirements as well as internal standards for safety, quality, and environmental sustainability.

Qualifications:

• A bachelor’s degree in business administration or engineering (manufacturing or industrial engineering) is required.      An advanced degree is preferred.

• Deep experience with Toyota Production System, Danaher Business System, GE Flight Deck, or Shingijutsu Japan.

• At least 8+ years experience of operational leadership directly applying Lean methodologies.

• Prior experience leading a Lean Business System in a Lean-mature organization.

• Lean Six Sigma/Six Sigma Black Belt certifications are required.

• Successfully managed professional teams for 2yrs+

• Deep knowledge & experience applying Lean methodologies in various operational environments, and a demonstrated track record of Lean leadership and leading multiple Kaizen events to achieve operational results.

• Excellent written and verbal skills, results oriented, and collaborative.

• Ability to diagnose current business processes, then articulate and ideal target condition, using Lean/Kata coaching methods. 

• Prior successful experience applying continuous flow using principles of Takt time, standard work, and single piece flow. 

• Ability to accurately assess business performance from a general manager’s perspective and provide insights for improvement.

• Prioritize and self-manage multiple projects.

• Exceptional communication skills with all levels of the organization.

• 25% domestic travel required. 

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.