Program Director

Job Description

This position will lead a team of QMS generalists and specialists through a variety of projects to apply Quest Management System (QMS) principles and tools –OR- may be an individual contributor role responsible for large companywide projects/programs. This position acts as a change agent and role model to help reinforce the desired behaviors and embed QMS tools and methodologies into our normal way of doing things. This position will also be responsible for coaching others to learn and apply QMS principles and tools to their daily work. 

This position will ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. 

*Please note this position will be hybrid.  The position can be based in  Secaucus NJ.  The position will require 3 days in the office and 2 days can be work from home.

Pay Range: $160,000 to $200,000 / year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities:

• Drives the learning, application, and adoption of QMS tools and methodologies 
• Manages a portfolio of initiatives that drive improvement within his/her functional area or business 
• Coaches other employees on the use of various tools, concepts and practices foundational to QMS in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalability  
• Leads his/her own projects and working teams to effectively initiate, plan, execute, monitor, and close projects  
  • Leads projects 
    • Leads projects through issues, roadblocks, and problems 
    • Acts as a change agent to drive teams toward success 
    • Guides team members to perform through issues and constraints 
  • Owns projects 
    • Owns the timeline, budget, resource constraints, and deliverables/results 
    • Shifts between the "big picture" and the small-but-crucial details 
    • Is prepared to roll up their sleeves and work through detailed issues 
  • Manages projects 
    • Ensures all appropriate tools are completed and used effectively (e.g., charter, Gantt chart, status updates) 
  • Communicates 
    • Actively communicates with project sponsors and stakeholders 
    • Establishes regular points of communication 
    • Manages sponsor and stakeholders expectations 
  • Delivers the expected results 
    • Performs root cause analysis on project shortfalls and takes corrective action as necessary 
• Applies continuous improvement tools and techniques, as well as other QMS principles and tools, toward a variety of large or complex problems. Actively identifies root causes of issues and designs solutions that address them 
• Leads efforts to implement Process Control and Management (process definition, documentation, ownership, metrics, and monitoring systems) 
• Facilitates workshops and targeted improvement events to help teams quickly achieve strategic objectives 
• Works with local team members to identify and prioritize continuous improvement opportunities 
• Works with functional and site leaders as a “thought leader” to create future state improvement roadmaps with clear executable plans that are in line with the business strategies improvement needs 
• Works with local team members to instill effective daily work management behaviors, such as daily metric review 
• Contributes toward building a grass-roots culture of continuous improvement 
• Participates in Communities of Practice 
• Leads QMS training classes 
• Documents business processes 
• Completes requires continued learning 

Qualifications:

Required Work Experience:  

• Experience supervising others 

Knowledge: 

• Demonstrated experience leading large and complex projects from initiation to completion (10+ years) 
• Demonstrated experience using structured problem-solving skills: uses a systematic, disciplined and data-driven approach that identifies the root causes of various issues and designs solutions to resolve them 
• Demonstrated understanding of continuous improvement, process management, or system thinking 
• Demonstrated experience in core continuous improvement tools and advanced tools 
• Proven track record in facilitating discussions or workshops  
• Demonstrated ability to develop strong relationships with others 
• Demonstrated experience leading changes 
• Demonstrated ability to influence business leaders 
• Advanced data analysis skills 
• Skilled in statistical analysis 
• Demonstrated experience with process management 
• Basic knowledge of VOC tools & some DFSS tools 
• General knowledge of Hoshin and breakthrough planning 

Skills:  

• Problem-solving skills 
• Effective written and verbal communication skills across multiple formats:  formal presentations, meetings, conference calls, e-mails, and memos   
• Ability to handle multiple projects simultaneously 
• Advanced in Microsoft Excel  
• Skilled in Microsoft Word and PowerPoint 
• Comfortable with Microsoft Project 
• Interpersonal skills 
• Decision-making skills 
• Planning and organization skills 
• Negotiation skills 
• Results-oriented  
• Creative 
• Persistent 
• Composed 
• Able to learn new concepts rapidly 
• Able to work independently with little supervision 

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.