Lead, Application Support Specialist
Job Description
The Application Support Specialist lead provides leadership for the digital products and services for different platforms within the Healthcare Technology Solutions area within Quest Diagnostics.These include but are not limited to: operational processes that include incident management, configuration management, change management, release management, and applications support.
In addition, the position focuses on providing technical oversight, mentoring and coaching to team members.
Responsibilities:
- Lead several teams to provide 24 x 7 application support in a production environment for the Healthcare Technology Solutions suite of products
Work in a collaborative manner with internal and external teams including: Customer Help Desk, IT Service Desk, Infrastructure Partners, Vendors, etc.
- Participate in the deployment and troubleshooting of new product releases
- Work as a backup in an on-call support rotation to provide 24 x 7 support
- Lead various technical projects from design to implementation
- Provide technical input on new projects and communicate key technical concepts to project teams
Communicating proactively with our sales and business partners to assess issues and provide periodic status updates
Create and maintain documentation relative to application support and implementation
Qualifications:
Education: Bachelor's degree or equivalent experience needed
Required Work Experience:
- Minimum of seven years application support experience in a web-based environment
- Minimum five years server based application administration and or troubleshooting experience
Preferred Work Experience:
IT Service Management (ITIL or information technology infrastructure Library) experience and/or certification
Skills:
- Experience with multiple platforms including but not limited to: Windows 2003 Server, HP-UX, Linux, and Sun Solaris
- Experience with Weblogic, J2EE application servers (JBoss), Web Technologies, and Oracle
- Experience with enterprise application-monitoring tools such as Dynatrace, Nagios, and/or Splunk
- Experience with scripting including but not limited to: shell script, ruby, python, jython, WLST
- Experience with multiple development languages and documentation
- Experience with leading technical projects
- Experience with ticketing systems such as ServiceNow
- Experience in using Microsoft Office products including: Word, Excel, PowerPoint, Access
- Experience in a customer service environment preferred
- Superior listening and troubleshooting skills
- Ability to apply critical thinking and analytical skills to resolve complex problems
- Ability to handle multiple priorities simultaneously
- Ability to take initiative and work independently with little supervision
- Ability to use oral and written methods to communicate effectively
- Ability to handle sensitive information and maintain a high level of confidentiality
42606
“I love working here because Quest has been my second family and second home. I've experienced a wholesome work environment, and good management.”
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