Director, Product Management - Immunology & Infectious Diseases (IDI)

Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics (www.QuestDiagnostics.com) is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. We are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index. With 2024 revenues of $9.87 billion and over 2,250 patient locations across the United States, Quest Diagnostics serves half of the physicians and hospitals in the U.S. with their large variety of products and services.

The Role

The Director, Product Management – Transplant & Hepatitis will lead concept development to launch of new test solutions as well as life cycle management of on-market offerings. The role will be a combination of individual contributor and people leader, with direct responsibility for Transplant solutions, which may include infectious diseases, matching (HLA or human leukocyte antigen), and rejection monitoring tests and accountability, via one direct report, for Hepatitis screening and care solutions.

The role will partner with commercial, customer solutions, operations, R&D, medical, training, marketing, IT, PMO, and finance to grow our transplant offering among transplant centers and physicians who manage patients before and after transplantation.

The position reports to the VP-GM of the IDI Clinical Segment and may be based from one of several Quest locations: Secaucus, NJ, Chantilly, VA, Lenexa, KS, Lewisburg, TX or San Juan Capistrano, CA.

• Conduct market, competitive and customer research to identify needs and trends, including gathering input from downstream organization)
• Support idea generation and contribute to identifying innovative, high value solutions
• Define the target product profile and other solution requirements, including initial business case and strategic rationale
• Work within cross functional team to use assigned resources to develop and deploy offering
• Participates in launch team, to ensure pricing, coding, reporting, training, advertising/promotion, channel strategies and tactics are launch ready
• Manage life cycle decisions for both existing and new offerings, through tracking offering performance against objectives, customer satisfaction.
• Support development of clinical KOLs and patient advocacy group relationships, as needed
• Owns all attributes related to the product – manage one source of truth
• P&L responsibility for Transplant and Hepatitis product lines
• Client sales presentations or onboarding meetings (Transplant)
• Operations planning
• Annual Operation Planning
• Drive improvements with operations and quality to improve customer quality and experience

• Requires a Bachelor’s degree in Life Sciences, Business, Marketing and/or Product Management; Advanced degree/ MBA preferred
• Analytical and critical thinker
• Strong execution focus
• Commercial-oriented leader
• Extremely strong written and oral communication and excellent influencing/collaboration skills across many functions and levels
• Demonstrated ability to think strategically, develop deep insights about customers and convert understanding of market and customer needs into superior/unique offerings
• Business acumen (including finance) and judgment
• Project management skills, especially balancing short- and long-term franchise building plans
• Understanding how value is delivered through the enterprise
• Prefer prior medical technology or diagnostics experience

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.