Director, Interoperability Implementation Solutions

Job Description

The Director, Interoperability Implementation Solutions will be centered on establishing implementation methodologies for new interoperability and diagnostic test solutions to enable adoption by early-experience and high priority clients.  This person takes on new products and capabilities and, partnering with internal stakeholders and early-experience clients, builds best-in-class delivery capabilities to bring shared value to reality.  Adept at engaging across internal and external organizations and willing to roll up their sleeves and drive into details, this leader will focus on delivering an optimized client experience, while providing transparency to executive and customer audiences.

This position will ideally be based (hybrid) at one of the following Quest locations: Secaucus, NJ; Schaumburg, IL; Dallas, TX; Lenexa, KS; Tampa, FL; or Chantilly, VA.  However, we will also consider well-qualified candidates who prefer to work remotely or are near-site to another major Quest location.

Pay Range: $175,000 - $200,000/year + 20% Annual Incentive Plan
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
•    Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
•    Best-in-class well-being programs
•    Annual, no-cost health assessment program Blueprint for Wellness®
•    healthyMINDS mental health program
•    Vacation and Health/Flex Time
•    6 Holidays plus 1 "MyDay" off
•    FinFit financial coaching and services
•    401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
•    Employee stock purchase plan
•    Life and disability insurance, plus buy-up option
•    Flexible Spending Accounts
•    Annual incentive plans
•    Matching gifts program
•    Education assistance through MyQuest for Education
•    Career advancement opportunities
•    …and so much more!

Responsibilities:

• Develop and deliver a program for delivery of new interoperability products, new diagnostic test solutions, and major changes to existing solutions, incorporating early experience, white glove, and streamlined implementation capabilities.

• Establish framework founded on the needs of Precision Oncology franchise, supporting current and future delivery of precision oncology diagnostic testing.

• Creates overarching implementation methodology ensuring all stakeholder goals are represented, addressed, and measured for success; primary stakeholders include diagnostic test product, franchise and commercial regions, interoperability product, and connectivity implementation teams.

• Partner with commercial and diagnostic product teams to prioritize solutions and clients based on solution and client readiness, capture early experience and priority client requirements, align on Develop and deliver a program for delivery of new interoperability products, new diagnostic test solutions, and major changes to existing solutions, incorporating early experience, white glove, and streamlined implementation capabilities.

• Partner with Product Management to confirm understanding of customer need, align on scope, manage roadmaps and financials for delivery of both new solutions and expanded / updated capabilities.

• Partner with Connectivity Team to operationalize, streamline, and ensure scalability of implementation strategy and methodologies; and enable transition to dedicated implementation teams.

• Standardize client intake processes across Quest products and services, accountabilities and cadence across client implementations, and dashboards and reporting to provide accountability and transparency.

• Lead early adoption and priority client integrations as part of defining a long-term implementation strategy and capability, and own white-glove integrations for early experience and priority clients.

• Act as escalation point for implementation, workflow, technical questions, and work closely with diagnostic test, product solution, and connectivity integration teams to overcome blockers and capture future product enhancements.

• Regularly collect and analyze the Voice of the Customer, industry trends, disruptors, and current competition.

• Proactively identify short and long-term product/process improvement, bring forward innovative ideas and opportunities as part of collaboration with the team, leads and key business partner.

• Promote an environment that encourages collaboration, initiative, continuous improvement, learning and the generation of innovative ideas and solutions.

Qualifications:

• An undergraduate degree in a technology or business-related field, or equivalent experience, is required.

• At least 8 years of healthcare interoperability leadership experience, with at least 3 years focused on client implementations.

• Experience in healthcare interoperability in a lab setting is strongly preferred.

• Proven ability to create lasting relationships with internal and external stakeholders.

• Ability to understand a dynamic competitive landscape, synthesize customer feedback, and build and adapt a strategy that differentiates Quest in the market.

• Decisive and action-oriented, yet collaborative.

• Ability to thrive in a fast-paced culture and continuously improving to find creative solutions.

• Impeccable integrity, and high ethical standards.

• Demonstrated ability to lead complex businesses or product lines to growth through innovation and creativity.

• Self-starter, highly motivated individual.

• The ability to travel 25% of the time.

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.