Communications Platform Specialist (Hybrid Opportunity)

Pay Range: $66,000-91,000/year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

· Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours

· Best-in-class well-being programs

· Annual, no-cost health assessment program Blueprint for Wellness®

· healthyMINDS mental health program

· Vacation and Health/Flex Time

· 6 Holidays plus 1 "MyDay" off

· FinFit financial coaching and services

· 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service

· Employee stock purchase plan

· Life and disability insurance, plus buy-up option

· Flexible Spending Accounts

· Annual incentive plans

· Matching gifts program

· Education assistance through MyQuest for Education

· Career advancement opportunities

· and so much more!

The Communications Platform Specialist will serve as the platform administrator for the enterprise-wide communications platform. The Specialist will provide system expertise to continually enhance the employee experience at Quest and elevate how we communicate and engage.  In addition, the Spcialist will support internal content creators and employee groups best leverage the platform and collaborate with partners to ensure the overall performance, availability, and accessibility of the system. 

This is a hybrid position and the Specialist is required to work from Quest's Secaucus, NJ HQ 3 days per week. 

Duties and Responsibilities 

• The Specialist, Communications Platform, is responsible for the coordination and tactical support of the platform.  
• Help develop and maintain job aids, reports and best practices among stakeholders, monitor user experience and identify continuous improvement opportunities.  
• Serve as subject matter expert for the team on various tools and resources and overall operations of the platform. 
• Support the development of organizational presentations and campaign content. 
• Manage project timelines, status reports, and project trackers for system initiatives. 
• Liaise with external vendor partner(s) and internal stakeholders to coordinate overall organizational initiatives. 
• Maintain continuity of operations by reporting on platform performance, utilization, and improvement opportunities. 

Back-end system support: 

Technology: 

• Monitor daily file feed error report, liaison with HRIT, Quest Technology team as needed 
• Vendor liaison, test new release/ patches  
• Liaison with vendor to manage and resolve support tickets, driving to understand and address root causes

Platform: 

• Run reports and produce Key Performance Indicator metrics 
• Leverage system insights reporting to enhance engagement (ie channel preferences/ utilization) 

System Governance 

• Manage requests for User permissions changes, coordinate with IT Security and platform owner/ approvers 
• Manage requests for new Topics/ Audiences 
• Manage Resources SharePoint and tools 
• Audience management - creating new audience groups, editing and maintaining current Audience groups  
• Coordinate approvals with system owners 
• Operationalize training at scale to EMPower 

System Expertise/ Support 

• Support & assist Internal Communications team “Super Brand Admins” 
• Troubleshoot and facilitate system issue resolution, triage HR Service Center and IT Service Desk requests 
• Relationship manager with vendor(s) on system enhancements, explore new features, etc. 
• Continue coordination with Quest Technology Team and HRIT including any data attribute updates/changes in the file feed
• Drive Post go-live enhancements 
• API implementation of feed from Recognition Quest 
• Support further education and Q&A live support with focused calls for Content Creators/Content Publishers 
• Enhance online resources and tools for Content Creators/Publishers 

Required Work Experience: 

• 3+ years in communications systems, analyst, intranet support or similar role. 
• Proven experience supporting a communication or engagement platform in a business setting. 
• Knowledge of communication practices and delivery platforms. 
• Demonstrated project management experience and ability to prioritize activities.  

Preferred Work Experience: 

• 5+ years in communications systems, analyst, intranet support or similar role 

Knowledge: 

• Communications platforms (ex. Firstup), Microsoft 365 suite with emphasis on Excel, form creation, PowerPoint presentation creation, and Visio or similar. Comfortable with content-management systems.  

Skills & Capabilities: 

• Superior written, verbal, visual and intra-personal communication skills required; consensus-building and the ability to focus on both large picture and detailed view.  Detail-oriented, ability to present complex topics in plain speaking manner. Analytical, reliable, resourceful.  
• Team oriented – ability to work well with cross functional teams and in a matrix environment. 
• Project management skills; ability to manage multiple priorities simultaneously. 
• Initiative – ability to independently problem-solve and find resolutions. 
• Ability to prioritize with high emphasis on detail and quality.

Education
Bachelor’s Degree (Required)

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.