Mgr, Digital Product - Sr

Job Description

The Sr. Manager of Digital Product Management is the owner of all facets of their product and must be adept at working across all phases of product management. Entrepreneurial by nature, this person is accustomed to charting new pathways to support company strategy, defining products and turning them into well run operations that create meaningful value both for the customer and the company. With a strong background as a Digital PM this person elevate Quest to best-in-class performance. Ability to roll up their sleeves and dive into the details, while simultaneously able to lead overall product toward North Star vision is a must.

Responsibilities:

• Translate overall vision into journey maps, product roadmaps and epic/feature definition, evangelize solutions to associated teams and partners

• Partner with the Business to confirm understanding of customer need, align on scope, manage a roadmap and related financials, and regularly prioritize product development efforts.

• Gain a deep understanding of Quest patients by collecting and analyzing the Voice of the Customer, product metrics, industry trends, and current competition.  Partner with research team as needed for primary and usability studies.

• Provide input on business GTM plans/initiatives/marketing programs, to drive adoption, operational efficiency, and strategic differentiation.

• Own end-to-end digital and data journeys; Work with the Design Team to inform User Experiences, Wireframes, prototypes, customer journeys, personas, corresponding data journeys and content that bring the journeys and product strategies to life.

• Collaborates with business partners on the creation of business cases and serves as two-in-a-box with the Business Owner to manage the product digital and related data lifecycles / journeys.

• Proactively identify short- and long-term product/process improvement, bring forward innovative ideas and opportunities as part of collaboration with the team, leads and key business partner.

• Promote an environment that encourages collaboration, initiative, continuous improvement, learning and the generation of innovative ideas and solutions.

Qualifications:

Required Work Experience: 

• 8 or more years of Product Management with progressive responsibilities.
• 5 or more years utilizing design thinking.
• 5 or more years of experience in Agile ways of working and related product management.

Preferred Work Experience: 

• Healthcare technology industry experience strongly preferred

• Epic platform product experience a plus

Physical and Mental Requirements: 

• Demonstrated ability to lead complex businesses or product lines to growth through innovation and creativity.

• Self-starter, highly motivated individual.

• Proven ability to create lasting relationships with internal and external stakeholders.

• Experience synthesizing customer feedback to build and adapt a strategy that differentiates Quest in the market.

• Decisive and action-oriented, yet collaborative.

• Impeccable integrity and high ethical standards.

Knowledge: 

• Knowledge of Customer Journey Management and Digital Product Management.

• Knowledge of relevant market trends with the ability to identify opportunities.

• Knowledge of creating backlogs, epic hypothesis, Lean Business case and creating value through effective prioritization.

Skills:

• Strong analytical skills.

• Deep technical proficiency.

• Strong verbal and written communication skills, especially storytelling to diverse audiences.

• Strong collaboration skills.

• Experience with process optimization.

Travel required

Education:

• BA: Science, Business, Economics, or a related field (Required)
• Masters/MS/MBA (Preferred)

• Lean Six Sigma (Preferred)

• SAFe Product Owner/Product Manager (SAFe POPM) (Preferred)

64295

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.