Director, Connectivity Operations

Job Description

We are seeking a highly experienced and strategic Connectivity Operations Director with extensive Epic and other LIS/EMR Integrations to guide and optimize EMR integration efforts between our laboratory systems and client environments. As the subject matter expert, you will guide integration strategy, oversee implementation portfolios, and collaborate cross-functionally to ensure seamless and scalable connectivity for Epic-based systems, especially in high-stakes environments such as M&A activities and client conversions.

Thispositionwill belocated(hybrid)inSecaucus, NJ or Schaumburg, IL.

PayRange:$175,000 - $225,000/year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

BenefitsInformation:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day1Medical,supplementalhealth,dental&visionforFTemployeeswhowork30+hours

• Best-in-classwell-being programs

• Annual,no-costhealthassessmentprogramBlueprint for Wellness®

• healthyMINDSmentalhealthprogram

• VacationandHealth/FlexTime

• 6Holidaysplus1"MyDay"off

• FinFit financialcoaching andservices

• 401(k)pre-taxand/orRothIRAwithcompanymatchupto5%after12monthsofservice

• Employeestock purchaseplan

• Lifeanddisability insurance,plusbuy-upoption

• FlexibleSpendingAccounts

• Annualincentiveplans

• Matchinggiftsprogram

• Educationassistance throughMyQuestforEducation

• Careeradvancementopportunities

• …andsomuchmore!

Responsibilities:

                        Strategic Leadership

• Serve as the subject matter expert for Epic integrations, particularly with third-party EMR systems, client migrations, and M&A-related projects.

• Provide strategic direction and best practice recommendations for Epic integration across the organization.

  Project Oversight & Execution

• Provide subject matter expertise and oversee a portfolio of Epic integration implementation projects.

• Participate in pre-sales and planning meetings to define project scope and technical requirements.

• Collaborate with clients to align laboratory workflows with Epic interfaces, ensuring a balance between customer needs and business objectives.

• Drive continuous improvement and quality standards across all Epic integration initiatives.

  Stakeholder Engagement

• Act as a point of escalation for clients and vendors throughout the integration lifecycle, including direct and onsite interactions.

• Facilitate cross-functional meetings to maintain alignment between business, sales, and technology stakeholders.

• Communicate project priorities and timelines clearly, managing expectations with both internal and external partners.

  Team Enablement & Support

• Provide technical guidance and support to internal teams including M&A, commercial, and Connectivity Operations.

• Assist in escalating and resolving complex integration or support issues efficiently including participation in immediate post-live assessments.

• Promote knowledge sharing within the team to ensure consistent delivery of best practices.

  Operational Flexibility

• Adjust work hours as necessary to accommodate client and internal team time zones.

• Perform additional duties as assigned to support overall team objectives.

Qualifications:

• A Bachelor’s Degree, or equivalent experience, is required.

• A minimum of 10 years of experience in laboratory operations or laboratory IT is required.

• A minimum of 7 years of hands-on experience with Epic integrations, with deep knowledge of Epic laboratory workflows.

• Strong leadership and project management skills, including the management of remote teams.

• Excellent communication and stakeholder management abilities.

• Demonstrated ability to work in a cross-functional, client-facing role.

• Ability to manage multiple projects with competing priorities.

• The ability to travel 25-50%.

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.