Sales Training Manager - Health Plans in Collegeville, PA at Quest Diagnostics

Date Posted: 1/13/2020

Job Snapshot

Job Description

We Provide Solutions.  Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

In Sales you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, our Sales Teams are often the public face of our organization. As a result we make every effort to support and develop their skills. Working across a strong customer base, you’ll find you have the flexibility and autonomy to structure your days while having the confidence that comes from promoting a well-recognized and trusted brand. With lots of opportunities for repeat business and referrals, we also offer outstanding support, plus great pay and benefits.

JOB SUMMARY:

 Champion overall Health Plan training requirements by driving national and local training processes and programs.  Support the Commercial Learning Center and the effective execution of STAGE Training. Oversee the development and implementation of training content and initiatives for the entire Health Plans team.

JOB RESPONSIBILITIES:

- Partner with Commercial Learning Center, Commercial Operations, and Health Plans leadership to develop and implement the overall Health Plans training strategy that maximizes performance and results
- Drive and support national programs and provide valuable input about the needs of local programs as well.  Lead the design, development and deployment of national, regional, and local training as directed in various blended learning formats  (live and digital methods)
- Partner with Health Plans Marketing on the strategy, development and delivery of Health Plans training related to featured products and services, as directed
- Serve as a primary resource to Health Plans management and personnel relative to the sales training and development needs of the Health Plans organization
- Conduct formal training sessions (both in person and virtually via Skype) that meet the needs of the Health Plans organization
- Collaborate with Commercial Learning Center leadership to develop/analyze training and identify processes, programs, and techniques for maximizing performance and results
- Continually evaluate all Health Plans training activities to identify areas for improvement and drive overall effectiveness 
- Consistently increase knowledge of Health Plans, healthcare, and industry trends while keeping pace with training and development innovation
- Conduct field training with new Health Plan members, when applicable

JOB REQUIREMENTS:

- Bachelor's degree in Business/Marketing or related field or equivalent years of education and experience
- Minimum 5-8 years of progressive experience in sales training, and/or direct sales or sales management experience in curriculum design and development 
- Comprehensive understanding of clinical laboratory markets/trends a plus
- Strong communication skills both verbal and written
- Strong administrative skills
- Demonstrated success in a coaching/training role and ability to influence the behavior of others both in the classroom and field
- Solid presentation and facilitation skills
- Excellent at working collaboratively in a matrix environment
- Ability to adapt to changing priorities and accomplishing multiple tasks
- Ability to work independently
- Health Plan experience not mandatory but must have a willingness and desire to learn every aspect
- Experience with Powerpoint, Excel, Word, Adobe, and Articulate and Brainshark module creation software
- Travel required to Collegeville, PA, Secaucus, NJ, and Dallas, TX
- May live anywhere in the US

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