Sales Support Analyst - West Hills, CA req30368 in Los Angeles, CA at Quest Diagnostics

Date Posted: 11/13/2019

Job Snapshot

Job Description

Sales Support Analyst- West Hills, California - Schedule TBD

Questions and Answers.  In Client Services you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, Client Service is something we take pride in – making sure that the people we serve feel valued and understood, while providing and gathering accurate information. Client Service is always critical and that’s why our team is both valued and recognized within the business as a key part of our brand. As part of a diverse and supported team, Client Services offers an outstanding career path with an industry leader.

Basic Purpose:

  • Collect, analyze, and synthesize data used to drive operational excellence.
  • Develop reports and tools to provide support for the Regional Customer Solutions, Operations and Commercial teams by identifying areas for service and productivity improvements. Participates on innovative improvement and development teams to provide input based on data and knowledge of the BU needs. 

Duties and Responsibilities:

  • Create and maintain custom reports, tools and databases as needed.
  • Assist in data transformations, data migration mapping and the creation of bulk data upload routines.
  • Perform mass data imports using applicable tools.
  • Perform manual or automated data entry/data clean-up as required.
  • Develop reports, dashboards, and processes to continuously monitor quality and integrity
  • Develop & maintain tools, report folders, dashboards, etc. to improve system usability and functionality
  • Manage fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
  • Develop working relationships within the Local BUs for problem resolution support.
  • Work with identified BU contacts to increase their job knowledge through teaching, training, coaching and mentoring.
  • Demonstrate the ability to manage multiple projects and to produce required deliverables by the established deadlines and with the appropriate level of detail and accuracy.
  • Identify system enhancements and take the lead when applicable.
  • Coordinate/facilitate and or take the lead on communication around data mining projects between the data Coordinators, Leadership and Implementation teams.
  • Provide analytic support and Ad hoc data to both the Operations and Commercial teams.
  • May perform other related duties as required by management.

Supervision Exercised: 



Education Preferred:     

  • Bachelor’s Degree or equivalent work experience preferred

Work Experience:                           


  • Proficient in Excel, and other Microsoft office products as well as Access database management.


  • 2-3 year related experience, including SQL Server, Access, Cognos 10, HTML, Windows XP/7, Office 2003/2010, Q Suites and QDSS.


  • Ability to adapt in constantly changing environment
  • Strong analytical skills including the ability to synthesize data and perform ad hoc analysis as needed for operational decisions
  • Proven ability to be successful in team-oriented environment
  • Demonstrated ability to work independently
  • Excellent interpersonal, customer service and verbal and written communication skills, including presentation
  • Ability to manage conflicts and implement resolutions for successful outcomes.

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