Rep Patient Svc Tech- Granbury, Texas - Monday to Friday 7:00am - 4:00pm (Rotational Saturday/Weekends)
Go the extra mile. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.
In Patient Services you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.
At Quest, Patient Service roles are tremendously important – it is a patient-focused role where it is essential to remember that there is a life and person behind every test tube. Your skills are critical, as is your ability to work with the patients. The role is varied and offers a developing career in Phlebotomy due to the scale and reach of Quest. You can grow and improve your skills in a fast-moving, supportive team environment. Most importantly, you can help us make a real difference.
Basic Purpose:
The primary role of the Patient Services Tech Representative is to ensure a superior customer experience by: 1) delivering excellent customer service to patients and employees by promptly providing resolution to all on-line inquiries in either writing or by telephone and, 2) analyzing and delivering timely follow-up on all issues that require additional investigation.
Duties and Responsibilities:
Skills:
PC skills, with proficiency in Word, Excel and Outlook
Demonstrates proficiency with patient and client correspondence
Strong customer service skills
Abilities:
Demonstrates strong writing and composition skills
Demonstrates excellent verbal communication skills
Demonstrates the ability to speak the English language clearly, effectively communicating to patients and other employees
Exhibits ability to comfortably interact with Patient Services and other functional departments
Demonstrates ability to work in a fast-paced environment and handle multiple tasks
Demonstrates strong organizational skills
Demonstrates ability to handle complex issues, with strong problem solving skills and judgment
Demonstrates the ability to operate basic office equipment
Able to work independently and as part of a team
Demonstrates a commitment to Quest Values and Integrity
Knowledge:
Customer Care Gold Standards
Previous Medical or clinical laboratory background a plus
Education/Work Experience:
High School diploma or equivalent
Minimum of 3-5 years of customer service experience, preferably in a medical or clinical laboratory setting Lominger
Competencies
Priority Setting
Time Management
Informing
Total Work Systems
Conflict Management
Perseverance
Drive for Results
Organizational Agility
Interpersonal Savvy
Customer Focus
Composure
Listening
Personal Learning
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