Referral Testing Supervisor - Houston, TX req39374 in Houston, TX at Quest Diagnostics

Date Posted: 1/29/2020

Job Snapshot

Job Description

Referral Testing Supv- Houston, Texas - 8am-5pm

Look for more than answers.  Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

As a Lab Technician you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, Lab Technicians play an essential role in our success and in the services we provide. As a career, we offer a unique opportunity to develop your career with the #1 Diagnostic Lab in the US. We are tech driven, and we’re creating the lab of the future – an environment where you can deliver cutting edge diagnostics and help us drive new discoveries and breakthroughs.


Supervise all functions within Referral Testing department. Responsible for overseeing the following activities: daily operations of Referral Testing, compliance training, personnel and competency, monitoring quality, productivity and functions related to customer satisfaction. Ensure maintenance of a safe, ergonomically sound, professional environment. Must know and understand all functions of the Referral Testing Department.


  • Responsible for daily operations of department.

  • Oversee safety, ergonomics, maintenance, and cleanliness of department (including upgrades, repairs, etc).

  • Implement national and local SOPs for Referral Testing in accordance with Quest Diagnostics guidelines.

  • Where applicable, ensures all Federal, State & local licensure requirements are met and documented, working with the QA and Medical Director's offices.

  • Ensures all Laboratory QA/QC documentation is complete and reviewed as required.

  • Ensures integrity of specimens sent to other facilities meet the criteria necessary to provide accurate and timely results.

  • Monitor Non-Quest referrals for internalization opportunities.

  • Ensures all pending and overdue lists are resolved in timely manner.

  • Supervise packing and shipping of specimens to other laboratories.

  • Ensure compliance with all Haz Mat regulations as described in Hazmat Procedure Manual.

  • Reviews Referral Testing Standard Operating Procedure Manual on an annual basis and ensures departmental compliance. Identifies need for revisions and/or additional SOP's as indicated.

  • Monitor the quality of manual resulting.

  • Ensure all employees meet Compliance Guidelines and Competency Testing.

  • Monitor special handling of Jeopardized Clients, Hospital Clients and Vital Specimens to ensure customer satisfaction.

  • Must be able to establish and motivate a participative work environment.

  • Hold regularly scheduled meetings for dissemination of all information to staff.

  • Track/enter time/attendance of employees.

  • Prepare month-end reports.

  • Investigates/resolves and responds to internal and external customer issues effectively in a timely manner.

  • Oversees departmental scheduling in an effort to maximize coverage and minimize overtime.

  • Oversees inventory process for department.

  • Oversees implementation of improvement and/or standardization initiatives.

  • Participate in the interview, selection and hiring of new employees.

  • Supervises training and development of Referral testing staff.

  • Perform mid year/annual performance appraisals and corrective action and counseling as required. 26. Assists manager in preparation of annual budget for areas of responsibility.

  • Supervises departmental efficiency to assure fiscal responsibilities are met.

  • Participate on Six Sigma projects and Process Improvement Teams, or other initiatives to meet management objectives.

  • Organize and lead projects both within the work group and with cross-functional groups. May be required to give presentations and speak in groups.

  • Effectively work with other Quest Facilties and Vendors to resolve issues.

  • Interfaces with local and national database resources to define requirements to support referral testing needs.

  • Writes and or updates department Standard Operating Procedures.

  • Monitors and posts Referral Vendor Metrics.

  • All other duties as assigned.


  • Assesses staffing requirements on a daily basis, adjusts to meet department needs.

  • Accepts responsibility for special projects, meeting expected deadlines.

  • Additionally, demonstrates ability to complete assignments as requested by the manager.

  • Support and embrace Business Unit goals and corporate initiatives.

  • Utilize two way communication with staff to enhance supervisor employee relationship.

  • Adjust working schedule to accommodate meetings.

  • Demonstrates strong organizational, communication and interpersonal skills. Able to manage concerns of clients, technical departments and employees in a professional manner.

  • Must have the skills to maintain a positive, accessible, and professional environment.

  • Drives for continuous improvement in areas of Quality and Customer Service.

Incumbent should possess the knowledge, skills and experience usually obtained by:

  • AA degree with minimum of 5 years laboratory experience.

  • Medical background preferred which includes medical terminology applicable to a clinical laboratory.

  • Thorough knowledge of all Client Service, Specimen Processing and Referral Testing department policies.

  • Experience with Word, Excel and PowerPoint applications.

[All requirements are subject to possible

modifications to reasonably accommodate individuals with disabilities. ]

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