Project Manager- Teterboro, NJ req45978 in Teterboro, NJ at Quest Diagnostics

Date Posted: 9/13/2020

Job Snapshot

  • Employee Type:
  • Location:
    1 Malcolm Avenue
    Teterboro, NJ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Job Summary
This position will lead a variety of projects and teams ensure the Quest Diagnostics Customer Solutions team is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. Will work one to one with the East Commercial team and Customer Solutions Specialists. New projects include but not limited to, supporting accelerated growth, reducing of attrition, and partnering with lab & customer solutions in meeting customer needs.

Job Responsibilities
• Leads projects and working teams to effectively initiate, plan, execute, monitor, and close projects
• Leads projects through issues, roadblocks, and problems
• Acts as a change agent to drive teams toward success
• Guides team members to perform through issues and constraints
• Owns the timeline, budget, resource constraints, and deliverables / results of projects
• Shifts between the "big picture" and the small-but-crucial details
• Is prepared to roll up their sleeves and work through detailed issues
• Ensures all appropriate tools are completed and used effectively (e.g., charter, gantt chart, status updates)

• Actively communicates with project sponsors and stakeholders
• Establishes regular points of communication
• Manages sponsor and stakeholders expectations
• Delivers the expected results
• Performs root cause analysis on project shortfalls and takes corrective action as necessary
• Applies QMS principles and tools toward a variety of small to medium projects as well as other necessary skills, such as:
• Identifying root causes of issues and designing solutions that address them
• Defining, monitoring, and controlling processes
• Understanding (internal/ external) customer needs and designing solutions around them
• Identifying the impacts from change and developing proactive change plans
• Supports various teams to achieve their goals by facilitating on-site workshops, rapid continuous improvement events, and providing ongoing guidance or consultation
• Coaches other employees on the use of various tools, concepts and practices foundational to QMS in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalability

Qualifications/ Job Requirements
• Demonstrated experience (1 to 3 years) of leading projects from initiation to completion
• Demonstrated experience facilitating discussions or workshops
• Some experience in continuous improvement
• Demonstrated experience with process management
• Basic knowledge of VOC tools
• General knowledge of Hoshin and breakthrough planning
• Some experience leading changes
• Effective written and verbal communication skills across multiple formats: formal presentations, meetings, conference calls, e-mails, and memos
• Demonstrated data analysis skills
• Demonstrated ability to develop strong relationships with others
• Ability to handle multiple projects simultaneously
• Comfortable using Microsoft Word, Excel, and PowerPoint

Additional Duties
• Participation in Communities of Practice
• Documentation of business processes
• Completion of required continued learning
• Training and Education
• Associates degree required
• Bachelor’s degree preferred
• Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints) desired
• Provided Training (to be completed within 6 months of entering into the role)

Other (e.g., Influencing without Authority, Vertical and Horizontal Logic, Writing Business Cases)
• Skills and Behaviors Critical for Success in the Role
• Problem solving skills
• Verbal communication skills
• Written communication skills
• Interpersonal skills
• Decision making skills
• Planning and organization skills
• Results-oriented
• Creative
• Persistent
• Composed
• Able to learn new concepts rapidly

• 0-25% travel expected (expectations shown are targeted ranges; actual travel required will vary by project and can exceed or go below targeted amounts)
• Some evening work hours may be required, depending on project needs

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