Billing Coordinator II

Job Description

Billing Coordinator II (Bilingual Preferred) - Pittsburgh, PA - Monday - Friday 8:00AM-5:00PM 

Maintain customer billing database and ensure timely renewals.  Assist customers with questions and concerns regarding billing.

Pay Range: $17.20+ per hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
•    Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours 
•    Best-in-class well-being programs
•    Annual, no-cost health assessment program Blueprint for Wellness®
•    healthyMINDS mental health program
•    Vacation and Health/Flex Time
•    6 Holidays plus 1 "MyDay" off
•    FinFit financial coaching and services
•    401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
•    Employee stock purchase plan
•    Life and disability insurance, plus buy-up option
•    Flexible Spending Accounts
•    Annual incentive plans
•    Matching gifts program
•    Education assistance through MyQuest for Education
•    Career advancement opportunities
•    and so much more!

Responsibilities:

• Set up, update, and cancel customer accounts in the billing system based off customer contracts 
• Answer calls and emails from customers in a polite and timely manner. Some outbound calling required. 
• Access billing system to answer customer questions and document call in a support system. 
• Research and escalate customer complaints. 
• Print and send customer invoices. 
• Process cash receipts and payments 
• Process customer refunds 
• Participate in occasional audits of the billing system and other related software 
• Must be knowledgeable of billing procedures for various product offerings. 
• Works closely with the Collection Coordinator regarding past due accounts. 
• Works closely with Enrollment, Sales, and Accounting teams 

Qualifications:

Required Work Experience:  

• N/A

Preferred Work Experience:

• 1 – 2 years of customer relations and billing experience 
• Bilingual preferred

Physical and Mental Requirements:  

• N/A

Knowledge:  

• N/A

Skills:  

• Perform job duties with frequent interruptions or distractions  
• Adjust priorities quickly as circumstances dictate.  
• Ability to interact professionally with colleagues and/or customers for different purposes in different contexts. 
• Maintain composure under pressure  
• Performs a variety of duties, often changing from one task to another  
• Ability to comprehend and follow verbal or written instructions 
• Using effective verbal communication  
• Using effective written communication  
• Concentrate on tasks  
• Examine/observe details 

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.