Billing QA/QC Representative - Lead

Job Description

Billing QA/QC Representative - Lead - Monday to Friday, 8:30 AM to 5:00 PM

Pay range: $21.42+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
•    Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours 
•    Best-in-class well-being programs
•    Annual, no-cost health assessment program Blueprint for Wellness®
•    healthyMINDS mental health program
•    Vacation and Health/Flex Time
•    6 Holidays plus 1 "MyDay" off
•    FinFit financial coaching and services
•    401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
•    Employee stock purchase plan
•    Life and disability insurance, plus buy-up option
•    Flexible Spending Accounts
•    Annual incentive plans
•    Matching gifts program
•    Education assistance through MyQuest for Education
•    Career advancement opportunities
•    and so much more!

Responsibilities:

As the Billing QA/QC Representative - Lead, you’ll play a critical role in creating a quality experience that impacts the financial well-being of our patients. In an environment where the patient is at the center of everything we do, the Senior Quality Representative will directly support business operations by performing the following activities:

• Team member QC assessments
• Coordinate and maintain team member feedback documentation
• Audit and administer quality control reporting for work completed in the department
• Provide performance input to management team relative to agent quality assessments.
• Perform ad hoc support duties at management discretion.

Qualifications:

Required Qualifications:

• High School Diploma / GED or equivalent work experience 
• 1+ years of medical billing experience

• Ability to use a computer and Windows PC applications, which includes strong keyboard and navigation skills and ability to learn new computer programs

Preferred Qualifications:

• 3+ years of experience in patient, client, or third-party insurance billing
• Previous experience coaching and training a team in a collaborative environment
• Laboratory billing experience
• Quality control experience in a billing/collections environment

Soft Skills:

• Previous work experience in a fast-paced environment requiring strong multi-tasking and problem-solving skills
• Ability to adapt to changes
• Ability to develop and maintain collaborative working relationships
• Ability to provide constructive feedback that drive operational excellence

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.