Senior Installation Engineer
This position is primarily responsible for installation, configuration and upgrade of the Quanum Enterprise Content Solutions (ECS) system, which involves IBM (AIX), Linux (Red Hat), and Windows servers configured in a high availability environment, SAN and NAS storage, utilizing an Oracle database.
* Please note this position is a remote opportunity
- Responsible for the technical installation plan for new customer implementations and Quanum ECS release upgrades. This involves working directly with our customer’s technical staff and third party vendors.
- Responsible for all installation/upgrade technical activities for Quanum ECS system, including all supported third party applications, and databases.
- Plan and execute Quanum ECS hardware and storage migrations including the technical plans to move to different hardware and OS platforms.
- Responsible for providing expertise on new technologies as they relate to hardware configurations, including high availability, disk mirroring, storage area networks, tape libraries, centralized backup solutions, etc.
- Collaborate on technical documentation related to installation and upgrade activities.
- Conduct Knowledge Transfer sessions related to Quanum ECS technical infrastructure and use for the customer’s technical team.
- Participate in process improvement initiatives.
- Provide support for sales and account management related to hardware and system configuration.
- Lead technical discussions with customer’s related to system installation and upgrade activities
Education Required: Bachelor's degree or equivalent work experience.
Work Experience:
- 5+ years of system administration experience, preferably in IBM-AIX, or Linux (Red Hat) environment.
- 5+ years of experience with Window server environments and virtualized server environments.
Other:
- Ability to handle sensitive information and maintain high level of confidentiality.
- Superior listening and problem resolution skills
- Ability to handle multiple priorities simultaneously
- Ability to use Microsoft Office products – Word, Excel, PowerPoint, Access
- Self-directed, with considerable initiative
- Ability to read and quickly interpret technical documentation
- Demonstrated ability to communicate orally or in written form effectively with co-workers, departments, customers and vendors.
- Excellent customer service skills. Must possess skills to be able to communicate technical information to a non-technical audience.
- Thorough understanding of how Quanum ECS is used by our customers.
- Must understand configuration and troubleshooting processes for software, hardware, networking and accessory equipment.
- Experience with installation & support of an enterprise, client/server application.
- Experience with PC hardware/OS and peripherals.
- Job could require work outside of business hours and weekends related to off hours installation and upgrade activities.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies.Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets
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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.
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