Manager, Employee Experience (HR) in Teterboro, NJ at Quest Diagnostics

Date Posted: 1/31/2020

Job Snapshot

Job Description

Manager, Employee Experience (HR)

Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

 You will work for the world leader in the industry, with a career where you can expand your skills and knowledge. As Manager, Employee Experience, you will work closely with our lab leadership and hourly frontline lab associates to create a warm and caring environment. This role will be a key member of the East Region’s HR team, and will be instrumental in continuing to cultivate a positive and supportive workplace culture.

Job Overview

•         Responsible for development and implementation of region-wide functional leadership training initiatives.

•         Design and manage processes to evaluate employee training needs and develop action plans to execute. 

•         Development of internal employee communication channels to facilitate training needs, as well as content design and distribution strategies.

•         Emphasis on lab-based employee populations; both front line and supervisory.

•         Provide coaching and support to management in all aspects of Positive Employee Relations Strategy.

•         Assess management in leadership, engagement and other key factors.

•         Visit with employees and apply a consultative approach to all aspects of the business. 

Key Duties and Responsibilities

Training 65%:

  • Leads regional functional efforts in researching, planning, organizing, and conducting regional initiatives and programs.
  • Creation of materials for new leadership training programs; reviews, evaluates, and modifies existing and proposed programs and recommends appropriate changes.
  • Design and administration of training and development evaluations to determine the effectiveness of training programs and identification of improvement opportunities.
  • Partner with internal clients with a focus on improving overall employee engagement and relations.

Communications 35%:

  • Development, preparation, and dissemination of internal employee communications related to functional initiatives and processes.
  • Facilitate employee awareness and participation in key regional/functional events / initiatives, such as HealthyQuest, Health Fairs, Service Awards, etc.
  • Identification, facilitation and support of forums for enhancing employee communication effectiveness for front-line field based employees.
  • Usage of a combination of mediums, including live sessions, town halls, email, intranet, newsletters, flyers, etc. to train managers/supervisors and engage employees in regional/functional initiatives.
  • Use innovation and creativity to problem solve.


Education: BS/BA required in training, communications, employee/labor relations or related field; Master’s Degree preferred

Work Experience:  7+ years related experience showing progressive advancement.

  • Experience working in employee relations or labor environment preferred.
  • Experience working with non-exempt employee populations.


  • Strong leadership, presentation and interpersonal skills.
  • Excellent project management and time management skills.
  • Ability to handle multiple tasks and work in a fast paced environment.
  • Excellent written and verbal communication skills with employees and leadership at all levels.
  • Demonstrates strong independent problem solving skills.
  • Ability to maintain composure when faced with difficult or unforeseen situations.
  • Strong office skills, PowerPoint, Excel and Word Processing skills are required.
  • Outstanding Customer Service skills.
  • Ability to travel regionally up to 25%

Please note: Quest Diagnostics is a 24/7 operation and our hourly frontline employees work across 3 shifts. Evening/night hours will be required, depending on employees’ needs, training schedules and programming.


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