National Order Entry Manager

Job Description

Pay Range: $100,00.00 - $120,000.00 / year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

· Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours

· Best-in-class well-being programs

· Annual, no-cost health assessment program Blueprint for Wellness®

· healthyMINDS mental health program

· Vacation and Health/Flex Time

· 6 Holidays plus 1 "MyDay" off

· FinFit financial coaching and services

· 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service

· Employee stock purchase plan

· Life and disability insurance, plus buy-up option

· Flexible Spending Accounts

· Annual incentive plans

· Matching gifts program

· Education assistance through MyQuest for Education

· Career advancement opportunities

· and so much more!

Manage and support all order entry related processes across all regions for clients, IOPs and PSC. Oversee supervisors and support staff that will assist with the daily order entry operations, compliance audits, escalations and ad hoc business requests. They will also ensure compliance with all National Order Entry Policies and Procedures.

Responsibilities:

• Comply with all applicable and current Human Resources, Internal Audit, Compliance, College of American Pathologists (CAP), Occupational Safety and Health Administration (OSHA), Finance and Materials and Services Management regulations, policies and procedures as well as any other deemed applicable policies.
• Collaborate with the Regions and National Fulfillment Team in sourcing issues.
• Manage the Client Supply Utilization process to ensure issues identified are corrected.
• Resolve escalated shipping discrepancies in conjunction with order entry support staff, National and Regional Fulfillment centers.
• Manage pending order entry volume to ensure support staff enters timely and communicate and delays to key stakeholders.
• Support new acquisitions, key account requests and strategic projects within the regions concerning client supply collection needs.
• Provide training to employees on proper use of Peoplesoft or appropriate systems as needed.
• Provide reports and/or information to the commercial teams to manage and improve supply costs while maintaining utilization requirements.
• Delegate appropriate tasks to the National Fulfillment Analytical team to ensure needs of the order entry team are met. 
• Manage direct report Staff, including workflow, performance reviews, etc.
• Provide input and resources to the National Fulfillment team
• Perform other duties as required.
• Report out as needed to regional and national leadership on key metrics and targets

Qualifications:

Required Work Experience: 

• Minimum of five (5) years’ experience in Order Entry, Customer Service, Materials, Supply Chain Management, Operations or equivalent.

Preferred Work Experience: 

• Knowledge of Order Entry operations preferred.

Physical and Mental Requirements: 

• N/A

Knowledge: 

• Knowledge of Peoplesoft, LIS and Quickbase preferred.
• Knowledge of Six Sigma process preferred.

Skills: 

• Able to manage remote work force, engage and motivate team, work independently on multiple projects concurrently.

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.