Client Supply Representative

Job Description

Client Supply Representative - Lenexa, KS, Monday to Friday, 8:00 AM to 5:00 PM

Pay range: $17.20+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
•    Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours 
•    Best-in-class well-being programs
•    Annual, no-cost health assessment program Blueprint for Wellness®
•    healthyMINDS mental health program
•    Vacation and Health/Flex Time
•    6 Holidays plus 1 "MyDay" off
•    FinFit financial coaching and services
•    401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
•    Employee stock purchase plan
•    Life and disability insurance, plus buy-up option
•    Flexible Spending Accounts
•    Annual incentive plans
•    Matching gifts program
•    Education assistance through MyQuest for Education
•    Career advancement opportunities
•    and so much more!

Improve customer loyalty by providing support to our clients that delights them above and beyond the call of duty by fulfilling supply orders and responding and/or initiating interactions (calls or emails) that demonstrate knowledge, empathy and clear communication that the client can understand.  Interactions will generally be in regard to filling or providing status on supply orders.    

Responsibilities:

• Knowledgeable about supplies inventory and processes including changes and new information provided.  
• Utilize appropriate resources to ensure accurate information is provided.  
• Utilize appropriate escalation processes when necessary. 
• Process client supply orders initiated by phone or email.  
• Inform clients of backorders and expected delivery times. 
• Research client supply problems as needed. 
• Answer inbound client calls promptly, professionally and empathetically.   
• Provide accurate and timely resolution to requests, issues and concerns.   
• Maintain quality assurance scores at or above the department standard. 
• Assist in preparation of reports and communications as directed by clients.   
• Place outbound calls and send written responses to customer’s inquiries or requests. 
• Place outbound calls to gather facts or introduce tools to clients. 
• Work collaboratively with peers, providing assistance to help resolve client issues. 
• Adhere to department attendance, schedule adherence and performance standards. 
• Record interactions per departmental guidelines.   
• Interact with Team Leads and Supervisors to help identify issue trends and root causes.  Communicate concerns appropriately. 
• Other duties as assigned by Management. 

Qualifications:

Preferred Work Experience:  

• Customer Service experience preferred 
• Experience in laboratory or healthcare industry preferred 

Physical and Mental Requirements:  

• Ability to sit for long periods of time 

Knowledge:  

• Knowledgeable about supplies inventory and processes 

Skills: 

• Customer-service oriented 
• Excellent verbal and written communication 
• Ability to multi-task 
• Basic typing skills 
• Problem-solving skills 
• Microsoft software skills preferred 
• Ability to work independently 

Education

• Bachelor’s Degree (Preferred)
• High School Diploma or Equivalent (Required)

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.