Account Setup Coordinator II

Account Setup Coordinator II - Lenexa, KS - Monday to Friday 8:00AM-5:00PM

The Coordinator, Account Setup II, will analyze and coordinate client data and projects related to account setups. Responsible for identifying, analyzing, and developing and implementing solutions for critical and complex issues. 

Act as internal liaison to internal teams and work with other operational areas within and across Workforce Health Solutions to resolve client data questions or concerns. Ensure quality, integrity, consistency of data, and synchronization with multiple systems/interfaces. Mentor and collaborate with other team members to develop and communicate best practices. 

Pay Range: $23.73+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical/Dental/Vision for FT employees who work 30+ hours
• 15 PTO days first year
• Paid Holidays
• Annual Bonus Opportunity
• 401(k) with matching contributions
• Variable compensation plan (AIP) bonus
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Blueprint for Wellness
• Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours
• Opportunities for career advancement
• Training provided!

• Responsible for all client changes in applicable systems.
• Investigate and analyze critical/complex client issues and have the ability to provide guidance necessary to implement solution.
• Develop new and/or revise existing processes for team
• Maintain continuous communication with applicable teams on any projects and problems.
• Collaborate with internal teams to develop product improvements.
• Responsible for making independent and educated judgements in order to respond to urgent client concerns.
• Performs special projects as assigned
• Assist in executing suggested changes within the team
• Facilitate on-the-job training for new or existing team members.

QUALIFICATIONS

Required WorkExperience:

2-4 years customer service and/or related data entry experience

Preferred Work Experience: 

College Degree plus 2-4 years of relevant professional experience.

Physical and Mental Requirements: 

• Sitting or standing for prolong periods of time
• Decision making, 
• Critical thinking
• Ensures Accountability

 Knowledge: 

• Microsoft products (Outlook, Teams, Word, Excel etc.)
• Salesforce
• Wellness Platforms:
  • Wellness Engine
  • QLS
  • QBS
  • HUB
  • IDAA
• Toxicology Platforms:
  • QTN
  • Conga
  • ESP

Skills: 

• Proficient PC user.
• Data entry skills with quality and attention to detail
• Strong written and verbal communication skills required.
• Excellent planning and organizational skills
• Wide range access to confidential, sensitive information requires discretion.
• Must work effectively in a team environment.
• Proven ability to work collaboratively, receiving feedback from peers and supervisor to resolve internal and external client issues.
• Able to prioritize tasks and work independently with minimal supervisor.

EDUCATION
Bachelor’s Degree

LICENSECERTIFICATIONS

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

2024-76072

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets