Lead, Shared Services - Automation - Collegeville, PA req34420 in Collegeville, PA at Quest Diagnostics

Date Posted: 10/24/2019

Job Snapshot

Job Description

Lead, Shared Services-Automation- Collegeville, Pennsylvania - M-F

Basic Purpose:

Responsible for developing and maintaining robotic process automation for the Purchasing Shared Services group and Corporate Procurement.  This team member will also be a lead for the Shared Services workflow streams, continuously improving and driving performance to customer service metrics and overseeing the metrics reporting process. 

Primary Duties and Responsibilities include, but are not limited to:

  • Design and develop new processes using UiPath REFramework, that are efficient and scalable.
  • Assess existing processes to determine viability /ROI of robotic process automation.
  • Guide solution architecture for multiple projects.
  • Design, configure, test, deploy, and maintain reusable RPAs scripts and framework.
  • Create preliminary design documents, solution sketch, and solution design documentation.
  • Work collaboratively with Business Analysts and Process Owners from project inception to release to production.
  • Work with Business process owners to refine process workflows and to identify opportunities for automation.
  • Works with the Orchestrator to manage digital workforce, including workload balancing and scheduling.
  • Utilize Agile software development methodologies.
  • Mentor and coach other members of the development team within Corporate Procurement.
  • Review and process PO requests for services created by the Business Units and create Corporate service purchase requisitions for designated suppliers, validating both types against current POs/agreement specifics, and obtaining approvals from the Business Units for the spend by Region.
  • Serve as workflow lead for PO processing, PO/system updates, item maintenance activities, match exception management, daily reporting, shared HP portal tickets, Email boxes, and the Shared Services Hotline.
  • Collaborate with offshore Supervisor to manage the flow of HP portal tickets and all workflows in scope.
  • Assist and guide offshore team with resolution of purchasing payment discrepancies and in achieving first pass match & aged invoice targets & goals. 
  • Interface and manage the relationship between internal stakeholders and the offshore team.
  • Coordinate and resolve workflow escalations and inquiries from Shared Services team.  Liaison workflow escalations and inquiries between Shared Services team and portfolio teams.
  • Perform monthly PO performance and PO price change audits made by Shared Services team.
  • Maintain SOPs, Work Instructions and other Purchasing Shared Services’ process documentation.
  • Train onsite and offsite team in various workflows and assist in their professional development. 
  • Support Senior Shared Services Manager by providing insight and documenting solutions to drive continuous improvement in systems and processes.
  • Lead or assist with other Procurement initiatives as required.
  • Any other duties to support the Procurement Shared Services group, as assigned.

Skills and Capabilities

  • Knowledge of the P2P process, purchasing systems and materials management processes.
  • Knowledge of optical character recognition (OCR)
  • Familiarity with .Net, Visual Basic, and Powershell, preferred
  • Strong project management skills that include: prioritizing tasks, balancing workflow of multiple teams, anticipating next steps, and adapting to change
  • Customer service focus
  • Office 365 proficiency, including Outlook, Excel, Power Point, and Word
  • PeopleSoft or other ERP system experience (SAP, Ariba, Oracle, for example)
  • Team player and motivator
  • Ability to influence, set high standards and achieve them
  • Demonstrated business acumen, supply management experience a plus

Education and Experience

  • BA/BS in business, supply management, or the equivalent in education and experience.  Advanced degree (MBA/MS), C.P.M. or APICS helpful.
  • UiPath Advanced Developer certification
  • UiPath Business Analyst training
  • Minimum of 2 years’ experience in purchasing or supply chain, preferably for a healthcare or diagnostics’ company, with knowledge of services’ purchasing desirable.
  • Experience leading projects or teams, specifically managing call center or customer service activities preferred.
  • Proficiency with PeopleSoft systems and financials

Physical & Mental Requirements:

  • Ability to structure and solve problems
  • Ability to work in a dynamic and fast-paced environment
  • Excellent verbal and written communication
  • Agile learner with innate curiosity; able to understand new concepts quickly and easily

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