Regional Communications Manager

Job Description

The Regional Communications Manager for the Southwest Region will be accountable for planning and executing a regional communication strategy surrounding business priorities such as: 1) a cultural change associated with taking performance higher, driving continuous improvement and optimizing the Region’s service delivery model, 2) increased two-way interactive dialogue between leaders and employees at all levels, and 3) cross-functional communications and alignment among teams and departments.

The position is hybrid and will require 3 days on site at Quest's Irving, TX site. 

Responsibilities:

• Serve as day-to-day communications partner to the Regional President and Southwest senior leadership team.
• Develop and executive visibility framework for the President and relevant leadership in support of the broader, company message.
• Partner with senior leaders and middle management to develop and execute an interactive communications strategy for the Region.
• Execute and measure annual, quarterly and monthly communications programs that drive engagement of the company’s diverse, multi-shift employee base.
• Partner with leaders and Human Resources on a cultural change strategy as noted above.
• Develop key messages based on business priorities (top-down) and develop mechanisms to seek feedback from front-line employees (bottom-up and across departments).
• Design a communications approach that is one voice of the Region yet can be customized to meet the needs of individual audience groups such as varying employee levels, departments, geographies, etc. 
• Deploy and publish strategic messages in an approach that integrates the following media, including but not limited to: social media, email, in person, tele-conference, town-halls, newsletters, and other written materials.
• The individual in this role will maintain strong relationships with leaders, employees, Corporate Communications and Human Resources to execute a strategy that leverages corporate messaging, materials and best practices, Human Resources goals and principles, while meeting the unique needs of the regional business.
• The individual in this role will use Quest Management Systems (QMS) tools and resources at a proficient level.

Qualifications:

Required Work Experience

• 6+ years of experience planning and executing internal communications, particularly during periods of extensive change

Preferred Experience

• Experience working in large organizations with large numbers of front-line, non-exempt employees is highly preferred
• Previous experience supporting M&A activity preferred

Skills

Excellent MS Office Skills, especially PowerPoint, exceptional written and verbal communications, effective interpersonal skills

Education

Bachelor’s Degree, Communications, Journalism or Marketing

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