Infrastructure Services Engineer in San Juan Capistrano, CA at Quest Diagnostics

Date Posted: 7/27/2019

Job Snapshot

Job Description

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At Quest, we are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people.

As an Infrastructure Services Engineer, you will work for the world leader in the industry, with a career where you will have the opportunity to collaborate and affect change while expanding your leadership skills and technical knowledge. You can make a real impact in a market that is growing and developing.

Infrastructure Services Engineer – the role:

The Infrastructure Services Engineer is responsible for the planning and tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory and other core business operations. These services include Tier-2/3 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management.

The Infrastructure Services Engineer determines project specifications and input/output process analysis across multiple functional systems, and also provides technical and project management leadership for large interdepartmental projects within the Laboratory IT Services Delivery organization. This professional also provides timely and accurate update to all project related documents, and maintains local project plans.

Job responsibilities:


Project Leadership:

  • Work with local business unit to prioritize projects according to corporate strategy, customer and compliance requirements

  • Maintain on-going communication with key stakeholders regarding outstanding projects and responses to customer requests

  • Maintains project logs and time sheets for internal accounting. Supervises the collection and verifies the accuracy of such data for projects and sub-projects under own direction

  • Develop and maintain detailed project implementation plans; provide input to project teams to identify required resource skills and time allocation necessary to complete project tasks.

  • Coordinates and/or directs the activities of project team members.

  • Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments:

  • Research and analyze new technology solutions to be applied in the Field; collaborate with business partners to document requirements and demonstrate how the proposed technology solutions will satisfy the business requirements.

  • Develop IT plans and strategies.

  • Provide input to the development of technical standards for implementing new technologies and automation solutions in the Field; develop SOPs for managing technology standards and solutions in the Field.

  • Troubleshoot technical problems and issues in the Field; perform root cause analysis and report findings to Management.

  • Identify and manage risks associated with operational support and other automation technologies in the Field.

  • Act as the on-sight Technical Specialist and Business Unit liaison for all corporate infrastructure projects.

  • Provide consultative services to the Business Unit as it relates to technology and automation solutions in the Field.

  • Coordinate file restoration processes, as needed. 

  • Function as the local point of escalation for all anti-virus efforts and failed IMACs.

  • Maintain Active Directory user groups and permissions.

Asset Management:

  • Function as the Business Unit consult for all software and hardware acquisition and disposal activities. Ensure that a secured storage area is available and used for storage of all desktops and related peripherals.

  • Coordinate asset disposal for Quest Diagnostics Workstation (QSW) machines and peripherals.

  • Ensure that the Quest Diagnostics Information Technology Asset Management (ITAM) policies are enforced at the Business Unit.

Vendor Management:

  • Function as the single point of contact (SPOC) for Unisys and Wipro at the Business Unit; approve all Install, Move, Add and Change (IMAC) requests; provide Unisys access to facilities and PCs in the Business Unit.


  • Maintain current knowledge of compliance requirements and develop specifications to meet those requirements

  • Responsible for knowledge and compliance of all CAP and other regulatory requirements, and maintaining all relevant documentation to support various audits; responsible for managing all corrective actions regarding audit findings.

People Leadership:

  • Develop and participate in customer/user classroom training as necessary.

  • Train other staff members on the SOPs for the supported systems.

To qualify, the ideal candidate will have the following skills and experience:

  • Bachelor’s degree or relevant work experience and certifications

  • 6+ year of related experience

  • Ability to maintain composure under pressure; adapts to change; ability to grasp information quickly.

  • Takes initiative to keep skills up to date.

  • Maintains an awareness of developing technologies and their application and takes some responsibility for development of others. 

  • Skilled knowledge in at least 4 of the IT Disciplines (LAN/WAN, Desktop Support, Telecom, Imaging, LIS/BIS Systems).

  • Skilled with Microsoft Office products – Word, Excel, PowerPoint, and Access.

  • Project management experience and knowledge

  • Problem Management - Strong troubleshooting and problem solving skills

  • Demonstrated proficiency in verbal and written communications skills

  • Strong commitment to customer and employee satisfaction. 

  • Experience working with customers, both internal and external.

  • Experience in a Clinical Laboratory environment desired.

Apply Today

Join us for competitive benefits and development opportunities in a progressive and supportive environment. Help us improve our service, and the experiences of our patients and colleagues. Work with us and together we can be better.

Your Quest career. Seek it out.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.

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