Program-Continuous Improvement Specialist - QMS

Program-Continuous Improvement Specialist - QMS - Houston, TX - Monday - Friday 8:00AM-5:00PM

The Business Transformation (BT) / Continuous Improvement (CI) Specialist is responsible for driving improvements and developing the improvement culture in the Patient Services division of the Southwest Region.

Pay Range: $68,200+ per year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical/Dental/Vision for FT employees who work 30+ hours 
• 15 PTO days first year
• Paid Holidays
• Annual Bonus Opportunity  
• 401(k) with matching contributions
• Variable compensation plan (AIP) bonus
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Blueprint for Wellness
• Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours 
• Opportunities for career advancement  
• Training provided! 

I. DELIVER & SUSTAIN RESULTS:
a. Support the coordination of site/plant/facility/function delivery execution plan – ultimately linked to business results and improvement actions
a. Lead and deliver projects as a LEAN project manager, advisor, coach or trainer, playing a Q/A role where needed
b. Participate in steering teams, ensuring compliance with QUEST DIAGNOSTICS BT/CI Standards
c. Facilitate CI workshops, leading projects and other BT/CI activities focused on driving key business KPIs and priorities

II. DELIVER & GROW CAPABILITY:
a. Build and develop BT/CI capability in the line
b. Identify, coordinate and co-deliver the training of BT/CI Practitioners, Frontline and Leaders to deliver long-term sustainable business results and close the BT/CI capability gaps
c. Support the partnership between BT/CI Master/Deployment lead with HR (Organization Effectiveness and Learning & Org Development
d. Assess capabilities in the line (assessment, competence development)
e. Coordinate local Process professionals, BT/CI Practitioner networks Sponsor (or co-deliver) the BT/CI training programs

III. DELIVER & GROW BT/CI LEADERSHIP & CULTURE:
a. Support the leadership teams / Business / Continuous Improvement Master or Deployment-Lead to establish the Improvement agenda for the businesses
b. Work through the BT/CI Master/Deployment Lead to engage with HR/ Organization Effectiveness in terms of leadership development requirements where these are identified
c. Demonstrate understanding the current situation and future vision, establishing relevant benchmarks/metrics and framing improvement programs to close the gaps.

Skill:

• Change management & Communication
• Program & Project Management
• Coaching
• Training & Facilitation
• Data Analysis
• Process & Data Management

Knowledge: 

• Business Acumen & Partnering
• BT/CI Deployment
• Automation

Mastery:

• Performance Management
• Structured Problem Solving

Leadership Attributes
Authenticity: Passion and personal energy to improve and challenge status quo. Biased toward action rather than complacently or acceptance.
Collaboration: Able to lead credible discussion as trusted partner to drive business outcome.
Engaged: Proactively engaged in sharing/learning best practices in the local/company community
Growth: Identify and communicate additional business value opportunities to leadership
Curios: Aware of external trends and able to bring and apply them to improve business results.
Pragmatic: Outcome based focus on solving business problems. Persistent and relentless drive to completion.

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

2025-84604

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.