Health Systems Account Manager - San Francisco, CA in San Francisco, CA at Quest Diagnostics

Date Posted: 12/30/2019

Job Snapshot

Job Description

We Provide Solutions.  Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

In Sales you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, our Sales Teams are often the public face of our organization. As a result we make every effort to support and develop their skills. Working across a strong customer base, you’ll find you have the flexibility and autonomy to structure your days while having the confidence that comes from promoting a well-recognized and trusted brand. With lots of opportunities for repeat business and referrals, we also offer outstanding support, plus great pay and benefits.

Basic Purpose:

The Health System Account Manager is responsible for driving growth and account retention by identifying sales opportunities and managing service requirements for existing health system accounts.

Duties and Responsibilities:

• Drive sales growth in existing health system accounts through targeting new sales opportunities and identifying and closing potential leakage opportunities.

• Ensures customer retention by developing relationships with health system personnel at multiple levels of the system including decision-makers and other key stakeholders.

• Participate with regional sales leaders in developing business plans and value propositions to increase volume and profitability in assigned health system accounts.

• Educate health system personnel on all processes and procedures including the test order process to ensure accurate and timely transactions.

• Implements fee increases or price changes; enforces contract compliance.

• Provide immediate support for less complex service issues; refer to appropriate resource (e.g.: Customer Solutions) for more complex issues and then follow-up on resolution.

• Maintain current on all connectivity products (i.e. Care 360, e-orders, e-prescribe) and new tests.

• Ensures compliance with company polices and government regulations

 Education Required:

 • Bachelor’s degree in Business, Marketing or the Life Sciences

 Work Experience: 

• Five (5) years of successful experience providing services to healthcare providers.

• Three (3) years of sales experience


• Knowledge of reference laboratory business, esoteric tests and processes

• Knowledge of the healthcare industry, payers  and regulations

• Track record of everyday excellence in client service delivery

• Valid driver’s license and ability to travel in regional market

 Key Competencies 

• Customer Focused

• Action Oriented

• Results Driven

• Listening

• Priority Setting

• Problem solving

• Time management

• Interpersonal savvy

• Persistence

• Creativity

Quest Diagnostics is now an in-network, national lab provider for UnitedHealthcare. We’ll also continue as a preferred national lab provider for Aetna, making us an in-network lab for virtually all national, regional, and local health insurers in the US.

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